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Unreasonable customer behaviour

On occasion, some people’s behaviour towards our staff can get out of hand and has an impact on their well-being and on our work.

The aim of our policy on unreasonable customer behaviour [164.2 KB] [pdf] is to set out to staff and customers how we will handle the rare situations when customers behave unreasonably in their contacts with us. An easy read version [22.4 MB] [pdf] of this policy is also available.

Please also see the County Council's policy about How we use social media. This details how we expect customers to communicate with us reasonably and respectfully when using social media

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