What service does your complaint relate to?
Before you submit a complaint
We may not handle all feedback we receive as a complaint. If something has gone wrong with the service you've received, please first contact the team delivering the service and give them your feedback. They must be given the opportunity to put things right. After you’ve spoken to the service, if you are still unhappy follow the links below to find out how to make a complaint about the relevant service:
- Complain about Adult Social Care
- Complain about Children’s Services, including school, college, academy or other post-16 education provider
- Complain about a Councillor
- For complaints about all other council services (Corporate Complaints)
How to make an apprenticeship programme complaint
If your complaint is about an apprenticeship programme that is being delivered directly by ESCC via the in-house Apprenticeship and Qualifications Team (AQT), please read the ESCC AQT complaints policy procedure and practice.
How to make a Prevent Duty complaint
You can make a complaint to the Office of the Independent Prevent Commissioner’s if you have a concern about how the Prevent Duty has been applied.
Report a concern about Prevent
More information can be found on the following Safe in East Sussex webpages:
Complaints and Feedback about Adult Social Care, Children's Services and Councillors
- Make a complaint or give feedback about adult social care and health services
- Feedback and complaints about Children's Services
- How to complain about a Councillor
- Customer Experience
