Customer feedback – your comments, compliments and complaints
Our complaints policy has recently been updated
Please note that, following updated guidance from the Local Government and Social Care Ombudsman, our Complaint Handling Policy has recently been updated. These changes come into effect from 1 January 2026. For the latest information on how we handle complaints please see our new Complaint Handling Policy.
Your views are important to us and we want to hear what you think about the services we deliver. Your feedback helps us to give you the best possible service.
Raise a concern about the service you've received
If something has gone wrong with the service you've received, please first contact the team delivering the service and give them your feedback. They must be given the opportunity to put things right.
Make a complaint
After you’ve spoken to the service, if you are still unhappy follow the links below to find out how to make a complaint about the relevant service:
- Complain about Adult Social Care
- Complain about Children’s Services, including school, college, academy or other post-16 education provider
- Complain about a Councillor
- For complaints about all other council services
How to provide a compliment
You can submit a compliment to CET.compliments@eastsussex.gov.uk
Complaints and Feedback about Adult Social Care, Children's Services and Councillors
- Make a complaint or give feedback about adult social care and health services
- Feedback and complaints about Children's Services
- How to complain about a Councillor
