What service does your complaint relate to?
Our complaints policy has recently been updated
Please note that, following updated guidance from the Local Government and Social Care Ombudsman, our Complaint Handling Policy has recently been updated. These changes come into effect from 1 January 2026. For the latest information on how we handle complaints please see our new Complaint Handling Policy.
Before you submit a complaint
We may not handle all feedback we receive as a complaint. If something has gone wrong with the service you've received, please first contact the team delivering the service and give them your feedback. They must be given the opportunity to put things right. After you’ve spoken to the service, if you are still unhappy follow the links below to find out how to make a complaint about the relevant service:
Complaints and Feedback about Adult Social Care, Children's Services and Councillors
- Make a complaint or give feedback about adult social care and health services
- Feedback and complaints about Children's Services
- How to complain about a Councillor
