Make a complaint or give feedback about Adult Social Care
Your feedback is important – it helps us learn and improve how we do things in the future.
We aim to provide high quality services. This includes those we provide directly and those provided by others on our behalf.
If you are unhappy with a service, contact the person you have been dealing with or their manager. Often things can be put right quickly.
If you have already done this or would rather talk to someone else, please contact us.
Other ways to contact us
Email: Adult Social Care Complaints
Phone: 01273 481 242
When you contact us, we will ask you about:
- your concerns
- how you think these could be resolved
If you use AI (artificial intelligence)
You may use AI to help write your complaint. If you use AI, please check that everything is correct before you send it. AI can sometimes make mistakes or add information that is not true.
What will happen next?
We will reply to your email within 3 working days. We aim to respond to complaints within 10 to 20 working days.
Appealing a decision
If you do not agree with the outcome of your assessment, you can appeal. Contact the service involved.
- Social care assessments – contact your worker or the person who did the assessment
- Financial assessments – call 01323 464 699
Leaflets
- Factsheet: Your feedback matters - how to make a complaint or give feedback
- Easy read: Your feedback matters