Customer feedback

1. Customer feedback – Your comments, compliments and complaints
2. Our Customer Promise
3. How to feedback about a service
4. Contact the Corporate Complaints Team
5. Our complaints process and policy
6. What you can do if you're still not happy
7. Unreasonable customer behaviour
8. Accessibility

4. Contact the Corporate Complaints Team

You can submit your complaint online, by phone, in writing to us or visiting us by appointment. We will acknowledge we have received your complaint within three working days.

Contact details

Submit your complaint online

Customer Services Team
East Sussex County Council
W1D,
County Hall, St Anne’s Crescent,
Lewes,
East Sussex
BN7 1UE

Email: Corporate complaints

Telephone: 01273 482 913

We’re open

Monday to Thursday 8.30am to 5pm
Friday                             8.30am to 4.30pm

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