Contact the Corporate Complaints Team
Our complaints policy has recently been updated
Please note that, following updated guidance from the Local Government and Social Care Ombudsman, our Complaint Handling Policy has recently been updated. These changes come into effect from 1 January 2026. For the latest information on how we handle complaints please see our new Complaint Handling Policy.
You can submit your complaint using one of the methods below. We will acknowledge we have received your complaint within five working days.
Email: Corporate complaints
Phone: 01273 482 913. Lines are open Monday to Thursday, 8.30am to 5pm, and Friday 8.30am to 4.30pm
In writing:
Customer Services Team
East Sussex County Council
West D
County Hall
St Anne’s Crescent
Lewes
East Sussex
BN7 1UE
In person:
You can visit us at County Hall if you make an appointment.
Complaints and Feedback about Adult Social Care, Children's Services and Councillors
- Make a complaint or give feedback about adult social care and health services
- Feedback and complaints about Children's Services
- How to complain about a Councillor
