Submit a corporate complaint or compliment
Your views are important to us and we want to hear what you think about the services we deliver. Your feedback helps us to give you the best possible service.
Make a complaint
You can submit your complaint using one of the methods below. We will acknowledge we have received your complaint within five working days.
You may be using Artificial Intelligence (AI) to help write your complaint. This can be a helpful tool. If you do use AI, please check the information carefully before sending your complaint to us. Sometimes AI can include information that is incorrect or not supported. Checking it will help us deal with your complaint more quickly and accurately. Thank you for your help.
Email: Corporate complaints
Phone: 01273 482 913. Lines are open Monday to Thursday, 8.30am to 5pm, and Friday 8.30am to 4.30pm
In writing:
Customer Services Team
East Sussex County Council
West D
County Hall
St Anne’s Crescent
Lewes
East Sussex
BN7 1UE
In person:
You can visit us at County Hall if you make an appointment.
Give a compliment
Please let our services know if they have done something well. This helps us to know when we're doing something right.
Complaints and Feedback about Adult Social Care, Children's Services and Councillors
- Make a complaint or give feedback about adult social care and health services
- Feedback and complaints about Children's Services
- How to complain about a Councillor
- Customer Experience
