Replacing a lost, stolen or damaged pass

March 2024 renewals

  • Automatically renewed passes are being sent out during the first two weeks in March. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. Please still tell us about any changes and we will advise you.
  • Older Person’s bus pass renewals - These will normally be automatically renewed. They may not be renewed automatically if your pass is not scanned locally between 1 March 2023 and 01 March 2024. If you haven’t received a pass or a renewal letter by 20 March you can try to renew online or contact us if you are unable to do so.
  • Disabled person’s bus pass renewals - Letters are being sent for customers do not have automatic renewals agreed, but you can renew online without a letter. If you haven’t received a pass or a renewal letter by 20 March you can try to renew online or contact us if you are unable to do so.

If your bus pass is lost, stolen or damaged the easiest way to let us know is online.

If you cannot apply online:

  1. Call our bus pass information line on 0300 33 09 471 (local rate – Lines are open Monday to Friday 9 am to 4 pm) and pay over the phone. They can also advise alternate payment methods at local banks.
  2. You can also pay by post, please make a cheque payable to “East Sussex ENCTS” sent to East Sussex Bus Pass, PO Box 212, Waterlooville, PO7 6ZN. Please include a note confirming you need a replacement and your details.

A charge of £10 will be made for issuing a replacement bus pass. Replacement charges for stolen passes will be waived if you have a crime number.

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