Replacing a lost, stolen or damaged pass

If your bus pass is lost, stolen or damaged the easiest way to let us know is online.

If you cannot apply online:

  1. Call our bus pass information line on 0300 33 09 471 (local rate – Lines are open Monday to Friday 9 am to 4 pm) and pay over the phone. They can also advise alternate payment methods at local banks.
  2. You can also pay by post, please make a cheque payable to “East Sussex ENCTS” sent to East Sussex Bus Pass, PO Box 212, Waterlooville, PO7 6ZN. Please include a note confirming you need a replacement and your details.

A charge of £10 will be made for issuing a replacement bus pass. Replacement charges for stolen passes will be waived if you have a crime number.

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