Renewing a disabled persons bus pass

March 2024 renewals

  • Automatically renewed passes are being sent out during the first two weeks in March. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. Please still tell us about any changes and we will advise you.
  • Older Person’s bus pass renewals - These will normally be automatically renewed. They may not be renewed automatically if your pass is not scanned locally between 1 March 2023 and 01 March 2024. If you haven’t received a pass or a renewal letter by 20 March you can try to renew online or contact us if you are unable to do so.
  • Disabled person’s bus pass renewals - Letters are being sent for customers do not have automatic renewals agreed, but you can renew online without a letter. If you haven’t received a pass or a renewal letter by 20 March you can try to renew online or contact us if you are unable to do so.

Bus passes are issued for anything up to 5 years, although it can be less in some cases where proof is temporary. It will depend on your disability and the proof provided at the time of application.

  • If your disability is temporary, or likely to change over time, you will need to reapply. We will normally contact you one month before your current pass expires and ask to provide proof of your disability.
  • If your disability has been assessed by us as long term, or unlikely to change over time, we will renew automatically in as many cases as possible. We may still contact you at renewal if we need additional proof.

You must also tell us about a change in address or your renewal letter or bus pass may be sent to the wrong address.

I have not had an automatic renewal or been sent a renewal letter what do I do?

You will need to renew manually which you can do online:

Please note online renewals can only be made 8 weeks before your bus pass expires and up to 2.5 years after expiry.

How to contact us if you cannot apply online

If you cannot apply online for any reason please contact us.

If you do email us please confirm your date of birth and current address in the email so we can fully check our records.

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