Bus pass – renewals and replacements


Renewing a disabled persons bus pass

Bus passes are issued for anything from 1 to 5 years, although it can be less in some cases where proof is temporary. It will depend on your disability and the proof provided at the time of application.

  • If your disability is temporary, when it expires, you will need to reapply or show further proof before we can renew it. We normally write to you if this is the case.
  • If your disability has been assessed by us as permanent we will try to renew automatically in as many cases as possible. We may still need to contact you at renewal if we need additional proof, for example if you need a companion we may need to review this over time.

You must also tell us about a change in address or your renewal letter or bus pass may be sent to the wrong address.

I have not had an automatic renewal or been sent a renewal letter what do I do?

You will need to renew manually which you can do online:

Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry.

If you cannot apply online for any reason please contact us.

If you email us please confirm your date of birth and current address in the email so we can fully check our records.

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