Bus pass – renewals and replacements
March 2023 renewals
- Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. Please still tell us about any changes and we will advise you.
- Older Person’s bus passes will normally be automatically renewed. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. If you haven’t received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so.
- Disabled person’s bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can renew online without a letter. If you haven’t received a pass or renewal letter 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so.
Bus pass is not working
Your pass has expired and needs renewal
Please see our renewal pages:
Your pass is damaged, lost or stolen and needs replacing
If your older person's bus pass or disabled person's bus pass is damaged, lost or stolen please see our replacement page Replacing a lost, stolen or damaged pass.
Your bus pass is in date but does not scan
An older person's bus pass or disabled person's bus pass can be cancelled electronically even though the date on the front is still valid. This is known as hot listing. Once this has happened, the bus is no longer valid for free travel. This may happen if your pass was reported lost or stolen or has been used fraudulently.
If you are an East Sussex County Council resident with an older person's bus pass or disabled person's bus pass that is not scanning please apply for a FREE replacement using the below link: