Customer feedback

6. Unreasonable customer behaviour

On occasion, some people’s behaviour towards our staff can get out of hand and has an impact on their wellbeing and on our work.

The aim of our Policy for Managing Unreasonable Customer Behaviour is to set out to staff and customers how we will manage the rare situations when customers behave unreasonably in their contacts with us. An Easy-Read version of this policy is also available.

Print entire guide