Bus pass – renewals and replacements

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Does your bus pass expire in March 2020?

Please see these sections for information:

Automatic renewals were sent in early March and should now have been received.

Please only contact us, if you:

  • have not scanned your bus pass locally in the last 12 months.
  • have not received a renewal letter for your disabled bus pass.
  • need to Tell us about a change. Automatic renewals have been sent.
  • do not receive your renewed bus pass 1 to 2 weeks before expiry.

This page tells you about:

  • how we renew concessionary bus passes
  • what to do if your pass is damaged, lost or stolen

Renewing an older persons bus pass

Bus passes are issued for up to five years. If you have used your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires.

If your pass has not been used locally in the 12 months before renewal it will not be automatically renewed. Please contact us to confirm you would like it renewed.

If your new pass has not arrived a week before your current one expires, please contact us.

When emailing us please confirm your date of birth and current address in the email so we can check our records.

Renewing a disabled persons bus pass

Bus passes are issued for anything from 1 year to 5 years depending on your disability.

  • If your disability is temporary, when it expires, you will need to reapply or show further proof before we can renew it.
  • If your disability has been assessed by us as permanent we will try to renew automatically in as many cases as possible. We may still need to contact you at renewal if we need additional proof, for example if you need a companion we may need to review this over time.

If your new pass has not arrived a week before your current one expires, please contact us.

When emailing us please confirm your date of birth and current address in the email so we can check our records.

Lost, stolen or damaged passes

If your bus pass is lost, stolen or damaged you can either:

  1. Call our bus pass information line on 0300 33 09 471 (local rate – Lines are open Monday to Friday 9 am to 4 pm) and pay over the phone. They can also advise alternate payment methods at local banks.
  2. Or you can also pay by post, please make a cheque payable to “East Sussex ENCTS” sent to East Sussex Bus Pass, PO Box 212, Waterlooville, PO7 6ZN. Please include a note confirming you need a replacement and your details.

A charge of £10 will be made for issuing a replacement bus pass. Replacement charges for stolen passes will be waived if you have a crime number.

Contact us

If you have a question about this page, please speak to our information centre:

  • 0300 33 09 471 (local rate)
    Lines are open Monday to Friday 9 am to 4 pm
  • email Concessionary Travel, when emailing please confirm your date of birth and current address in the message so we can check our records.