Bus pass – renewals and replacements

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April 2021 renewals

  • Older Person’s bus passes will usually be sent automatically. They will not renew automatically if your pass has not been used locally since 1 July 2019. Normally this is 12 months but we have changed it due to current travel restrictions.
  • Disabled person’s bus pass renewal letters have been sent. Please contact us if you haven’t received one.

April renewals are being sent out between 6–15 April. The latest you can tell us about a change is the 31 March 2021, replacement charges may apply if pass is sent to an old address.

This page if for East Sussex bus pass holders. It tells you about:

  • how we renew concessionary bus passes
  • what to do if your pass is damaged, lost or stolen

Renewing an older persons bus pass

*Due to coronavirus we are automatically renewing bus passes scanned locally since 1 July 2019*

Bus passes are issued for up to five years. If you have scanned your pass in the 12 months* before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires.

  • If your pass has not been scanned locally in the 12 months* before renewal it will not be automatically renewed.
  • If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. See tell us about a change.

I have not had an automatic renewal what do I do?

You will need to renew manually by either:

If you email us please confirm your date of birth and current address in the email so we can fully check our records.

Renewing a disabled persons bus pass

Bus passes are issued for anything from 1 to 5 years, although it can be less in some cases where proof is temporary. It will depend on your disability and the proof provided at the time of application.

  • If your disability is temporary, when it expires, you will need to reapply or show further proof before we can renew it. We normally write to you if this is the case.
  • If your disability has been assessed by us as permanent we will try to renew automatically in as many cases as possible. We may still need to contact you at renewal if we need additional proof, for example if you need a companion we may need to review this over time.

You must also tell us about a change in address or your renewal letter or bus pass may be sent to the wrong address.

I have not had an automatic renewal or been sent a renewal letter what do I do?

You will need to renew manually by either:

If you email us please confirm your date of birth and current address in the email so we can fully check our records..

Lost, stolen or damaged passes

If your bus pass is lost, stolen or damaged you can either:

  1. Apply online with My Bus Pass
  2. Call our bus pass information line on 0300 33 09 471 (local rate – Lines are open Monday to Friday 9 am to 4 pm) and pay over the phone. They can also advise alternate payment methods at local banks.
  3. You can also pay by post, please make a cheque payable to “East Sussex ENCTS” sent to East Sussex Bus Pass, PO Box 212, Waterlooville, PO7 6ZN. Please include a note confirming you need a replacement and your details.

A charge of £10 will be made for issuing a replacement bus pass. Replacement charges for stolen passes will be waived if you have a crime number.

Contact us

If you have a question about this page, please speak to our information centre:

  • 0300 33 09 471 (local rate)
    Lines are open Monday to Friday 9 am to 4 pm
  • email Concessionary Travel, when emailing please confirm your date of birth and current address in the message so we can check our records.