Provider portal full guide

Introduction

The Provider Portal is a web-based system that links providers with East Sussex County Council’s (ESCC) contracts and payments system, ContrOCC.

This guide explains how to log in and use the portal


Logging in

  1. Visit eastsussex.gov.uk and click Login with LiquidLogic.
  2. Enter your provider email address and password. Click Submit. If you forget your password, use guidance for resetting your password.
  3. An authentication code is emailed to the registered email address.
  4. Enter the code from the email into the Code Click Finish.
  5. You are now logged into the Provider Portal. To log out, click Log Out.

Selecting a provider

If you have access to more than one service (for example, more than one care home) you may see the screen below. You will need to select a provider from the list. Once you select a provider, all information you view will be specific to that provider. You can only view information for one provider at a time.

  1. Select the name of the provider you wish to view.
  2. The homepage is displayed for the selected provider. The name of the provider you are viewing information for is always displayed on the screen.
  3. You can change the provider at any time using the drop-down list in the top right-hand corner.

Submitting an Action

Actions can be submitted from one of the following links on the homepage:

Care Package Line Items

Use this method if the Action relates to a client or Care Package Line Items (CPLIs) already on the portal.

  1. Select Care Package Line Items.
  2. Select View to display all care packages.

    Note: If the care package has an end date more than 28 days in the past, you will need to tick the Include Historical box.

  3. Select the Submit Action button next to the relevant Care Package Line Item.
  4. The New Action will prepopulate with some of the required information. Please complete the following fields:
    • Type: select the relevant type from the drop-down list
    • Assign to: select ASC Service Agreement Team
    • Title: enter a suitable title, for example ‘Hospital admission’ or ‘Client deceased’
    • Text: add extra information that you want to send to ESCC
  5. Select Create Action to continue or the Cancel button to abandon the Action.

Pending Actions

A summary of any actions and their status is available from the homepage.

Green icons mean there are no actions pending.

Amber icons mean there is an action you have submitted to ESCC which has yet to be completed and closed.

Red icons mean you have submitted an action which is overdue.

Where you have more than one action outstanding, the number of actions is indicated in the text beside the icon.

Viewing an Action

You can view the Action’s history and any comments ESCC have added.

  1. Select the Actions and Change Requests link on the homepage.

    This opens the Action and Change Requests page displaying all open Actions.

    Note: To view all Actions, including closed Actions, untick the Open Actions Only tick box and select the View button.

  2. Select the action title to view the details and any communication between the provider and ESCC.

    The provider comments are in purple and the Council’s comments are in green.

Replying to an Action

You can send a message back to ESCC by selecting the Reply button.

  1. Type the response into the Comment
  2. Select the team from the Assign To drop-down list.
  3. Select Submit.

Payments

This section shows you how to agree your 4 weekly payment schedule on the Provider Portal. This must be done in conjunction with the East Sussex County Council Payment Schedule for care homes, which is sent to you each financial year (see Appendix 3 for explanatory notes). This document contains the deadlines for each payment period, so it is important you ensure you have a copy of this.


Organisation details

Your organisation details held by ESCC are your correspondence details. These can be viewed through the portal, but any changes should be communicated through the usual process and not amended directly on the portal.

Viewing organisation details


Provider contacts

You may only access the portal when you are listed as a contact and subsequently given access to the Provider Portal by East Sussex County Council’s Systems Team.

Viewing contact details

  1. Select the Contacts link on the homepage
  2. The Contact page is displayed with the existing contacts listed on the left. Select the name of a contact to view their details.

Resetting your password

  1. Click on the Forgotten password
  2. An email is sent to your registered email address.
  3. Enter the code from the email in the Code Click Next.
  4. Enter a new password. Confirm the new password. Click
  5. The password reset confirmation message is displayed. Click OK.
  6. You can now log into the Provider Portal.

Logging out of the provider portal

You can log out of the Provider Portal by selecting Log Out, either on the homepage or the menu tab.


Extra information for care home providers

Further information for care home providers


Extra information for direct payments services

Further information for direct payments services


Extra information for Home Care providers

Further information for Home Care providers