Using your bus pass
- The pass is not transferable and is only for use by the bus pass holder.
- The pass is valid for travel on bus services for journeys permitted within the scheme as notified. These services may be subject to change at any time.
- The pass must be shown to the driver at the time of travel to obtain the concession, and any authorised official on demand. Failure to do so will result in the appropriate full adult (standard) fare being charged. The right is reserved to seek confirmation of the holder's identity.
- The pass remains the property of the issuing authority. The permit should be surrendered should the holder become ineligible or no longer requires it.
- It is your responsibility to look after your bus pass. If lost, stolen or damaged, please report it to the issuing authority immediately. A non-refundable charge will apply for a replacement.
- The bus pass does not guarantee your travel and the conditions of carriage of the bus operator will apply.
- If your bus pass is suspected of being used fraudulently, for example by a different person from the person to whom it was issued, your pass may be confiscated by the bus driver and you may lose your right to a replacement.
- If your bus pass is not able to be read electronically it must be returned to the issuer. If it is found to be damaged a charge may be made for its replacement.
- If you have held a bus pass for several years and your appearance has changed such that you cannot be recognised by the driver then you must obtain a replacement pass.
- It is your responsibility to notify the issuing authority of any changes to your home address. Failure to do so may result in your pass not being renewed and a delay before you receive a new one.
Please contact us to request a copy of the terms.
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