Our corporate statement on unacceptable behaviour towards staff



Our staff deliver essential services every day, whether that is working with adults, carers, families, maintaining roads or providing customer support. Unfortunately, they often face unacceptable behaviour. As a council, we are committed to protecting staff from this. This includes any physical or verbal aggression, harassment or threatening, abusive, violent, or discriminatory behaviour they experience at work.

 Our corporate statement on unacceptable behaviour has been developed with staff and residents to create a safer and more respectful workplace for all the services we deliver across East Sussex.

Our corporate statement on unacceptable behaviour towards staff

The welfare, safety and dignity of people who live and work in East Sussex is our priority. We all deserve to be treated with respect, regardless of our background or identity.

 We are committed to protecting our staff from behaviour that is physically or verbally aggressive, threatening, abusive, violent, or discriminatory.

 As part of this commitment we will:

  • offer effective support to our staff and people using our services

  • listen and be considerate, in order to respond in a fair way

  • report incidents appropriately, act on, and learn from them together

 Our clear message to staff and residents is that we will take action against unacceptable behaviour.

How to contact us

If you want to speak to someone about a service you are receiving, please use this link to contact us online, by phone or to visit the council.