Make a Freedom of Information request


COVID-19 update

Our response to information requests may take longer for us to complete at the moment because we need to focus on COVID-19. We need to prioritise essential services to ensure the wellbeing of our residents and you may experience a delay in your response. We will keep you informed and will respond as soon as resources allow.

While your statutory right of access remains unchanged, our resources may be diverted away from usual compliance or information rights work at this time. Please check our website before submitting any requests as the information may already be publicly available.

You must make your request in writing; by post, email, online (below) or via social media.

You need to provide us with:

• your name and a return address (postal or electronic)
• details of what you want to know. Please see the Information Commissioner’s Guidance, if you are unsure how to make a request.

We must respond within 20 working days.


If we need further information at any point, we will put the request on hold and contact you. Please reply as quickly as you can to avoid delays, because these days do not count towards the deadline.

Exempt Information

We will always explain if there is a reason we cannot release the information. We may need a further 20 working days to assess the Public Interest of the disclosure. If this is the case we will inform you as soon as possible.

Freedom of Information requests


Please let us know if there are any adjustments we can make for you in order to receive information from us or enable you to contact us.

If you need a copy of any of the information above in a different format such as large print, coloured background, Braille or in a different language then please contact us and we will be happy to help.

Phone: 01273 482913

Email Customer Services Officer