Make a Freedom of Information request

You must make your request in writing; by post, email, online (below) or via social media.

You need to provide us with:

We must respond within 20 working days.


If we need further information at any point, we will put the request on hold and contact you. Please reply as soon as you can to avoid delays because these days do not count towards the deadline.

Exempt information

We will always explain if there is a reason we cannot release the information. We may need a further 20 working days to assess the public interest of the disclosure. If this is the case we will inform you within the first 20 working days.


Please let us know if there are any adjustments we can make for you in order to receive information from us or enable you to contact us.

If you need a copy of any of the information above in a different format such as large print, coloured background, Braille or in a different language then please contact us and we will be happy to help:

Phone: 01273 482913
Email: Customer Services and Information Governance Officer

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