Make a Freedom of Information request
Postcode search unavailable for online forms
The postcode lookup on some of our online forms is currently unavailable. This affects online forms for Subject Access Requests, Freedom of Information requests and complaints, if you are adding a postal address.
You can still add an address manually. Sorry for any inconvenience caused. We are working to fix it and hope to restore the lookup service soon.
You must make your request in writing; by post, email, online (below) or via social media.
You need to provide us with:
- your name and a return address (postal or electronic)
- details of what you want to know
- please see the Information Commissioner’s Guidance, if you are unsure how to make a request.
We must respond within 20 working days.
Clarification
If we need further information at any point, we will put the request on hold and contact you. Please reply as soon as you can to avoid delays because these days do not count towards the deadline.
Exempt information
We will always explain if there is a reason we cannot release the information. We may need a further 20 working days to assess the public interest of the disclosure. If this is the case we will inform you within the first 20 working days.
Accessibility
Please let us know if there are any adjustments we can make for you in order to receive information from us or enable you to contact us.
If you need a copy of any of the information above in a different format such as large print, coloured background, Braille or in a different language then please contact us and we will be happy to help:
Phone: 01273 482913
Email: Customer Services and Information Governance Officer
