What happens if you are not happy with our complaints process?
If you are not happy with
- our response to your complaint
or
- the way we have handled your concerns
you can tell us what you think will put things right.
If you are not happy with
- our response to your complaint
or
- the way we have handled your concerns
you can tell us what you think will put things right.
We will listen and consider your suggestions.
We will listen and consider your suggestions.
If you are still not happy, you can contact the free Local Government and Social Care Ombudsman.
If you are still not happy, you can contact the free Local Government and Social Care Ombudsman.
An Ombudsman finds out facts.
They will listen to what you say.
They will not take sides.
An Ombudsman finds out facts.
They will listen to what you say.
They will not take sides.
If the Ombudsman agrees that there is something wrong, they will help to put it right.
If the Ombudsman agrees that there is something wrong, they will help to put it right.
How to contact the Ombudsman
You can write to the Ombudsman
PO Box 4771
Coventry
CV4 0EH
You can write to the Ombudsman
PO Box 4771
Coventry
CV4 0EH
You can phone the Ombudsman on
0300 061 0614
You can phone the Ombudsman on
0300 061 0614
You can go to their website: Local Government Ombudsmen
Next page: If your comment or complaint is about health services
You can go to their website: Local Government Ombudsmen
Next page: If your comment or complaint is about health services