Volunteering roles in libraries

Latest

From 13 July we will be reopening five libraries in East Sussex.

We are not able to offer a full library service due to the need for social distancing. We will be encouraging people to continue to use our eLibrary where they can so that we can manage customer numbers safely.

If you have any questions regarding the reopening of libraries or available services, please contact us via our eform or on the enquiries line 0345 60 80 196.

For more information on the available libraries, opening times and services visit the Libraries Reopening Plan.

5. Computer buddy volunteers

Summary

Computer buddies support library customers to access and use the Internet and other computer functions, either on a pre-booked or drop-in basis. This role involves excellent interpersonal and communication skills and a willingness to learn new skills.

Tasks

  • Helping customers access online information
  • Helping customers complete online forms
  • Troubleshooting issues with Microsoft Office
  • Helping customers develop their digital confidence
  • Using Learn My Way with customers. Learn My Way is a website of free online courses for beginners, helping to develop digital skills

Skills and experience

  • Customer focus
  • Excellent interpersonal and communication skills
  • Friendly and patient manner
  • Familiarity with using the Internet, email and basic web searching
  • Reliable and punctual timekeeping
  • Desire to learn

Other information

  • Some training given
  • Opportunity to support a group of basic IT learners to access Learn My Way over a set period of sessions
  • Opportunity to help customers with smartphones and tablets
  • The minimum age for this role is 16 years

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