Help to keep warm and well

Find information about how to keep warm and well at home in East Sussex

Winter home check service

Our free winter home check service is available all year round. It includes:

  • an assessment of your home to identify how to keep warm
  • small works such as improving insulation or repairing boilers
  • emergency temporary heating
  • advice on getting help to pay for heating.

Installation of replacement boilers, central heating systems or home insulation is also possible subject to eligibility and limited availability.

This service is provided by Osborne Energy. Phone free on 0800 085 1674 to arrange a visit.

Contact us

Who can apply

For this free service you need to:

1) Own your own property or rent it privately (in East Sussex) and have the owner’s permission to do the work.


a) be on a low income and be:

  • either diagnosed with a long term condition
  • or living with a diagnosed disability

The income threshold for eligibility will depend on the size of your household. Please contact us to find out more.


b) be receiving one of the following benefits:

  • Child Tax Credit
  • Working Tax Credit
  • Universal Credit
  • Pension Guarantee Credit and/or Pension Savings Credit
  • Income Support
  • Income-based Jobseeker’s Allowance (JSA)
  • Income-related Employment and Support Allowance (ESA)

If you claim Child Tax Credit, Working Tax Credit or Universal Credit your eligibility will depend on your income.

Other ways to get help