Technology enabled care (TEC)

Scam warning

Scams targeting people who use telecare are increasing. Phone scams to watch out for include a caller saying your current telecare service has stopped trading and you should change provider, or they can offer a better service.

Our telecare provider is NRS. For in person visits they will always carry NRS identification. What to do if you think you have been scammed.

We can provide technology enabled care equipment to help people stay safe and live independently. Equipment on offer includes sensors, detectors, Lifeline alarms, medicine reminders and key safes.

If you are a current Telecare client and you have any questions about the equipment, or your equipment is broken, please contact NRS Healthcare:

Phone: 0300 100 0260 - Monday to Friday between 9.00am  and 5.00pm


Text: 07378 905 739

Eligibility and cost

You may be eligible for this service if you:

  • have health problems
  • are frail
  • have a disability

We will do an assessment to determine this.

There is a small weekly charge of up to £3.85 for monitoring. You may also be eligible for help with the cost.

If you’re not eligible to get this service from us, you can pay for it yourself. To find out more about this, visit the Telecare Services Association website.

Contact us to apply for an assessment, to check eligibility and funding.

More about the service

This service is called technology enabled care. It includes:

  • Lifeline units that detect if you fall and raise an alarm if you need emergency help.
  • Gas leak, flood, power cut alerts sent to your emergency contacts and our monitoring service.
  • Police-approved key safes so that trusted people can enter your home.
  • Home security, to check if doors and windows are left open and protect against bogus callers.
  • Reminders to take medicines, eat, drink and do other tasks.

This equipment is easy to install. We'll do this for you. You do not need a landline phone for it to work.

We'll help you to identify the best person for us to contact in an emergency.

1Space East Sussex

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