Technology enabled care - alarms and monitors
Warning of scams targeting people using telecare
Phone scams include a caller saying your telecare service has stopped trading and you should change provider, or they can offer a better service.
Our telecare provider is NRS. They will always carry NRS identification when they visit. See: What to do if you think you have been scammed.
We can provide equipment to help people stay safe and live independently.
This includes Lifeline alarms, sensors, detectors, medicine reminders and key safes.
The service is called technology enabled care.
Eligibility and cost
You may be eligible for this service if you:
- have health problems
- are frail
- have a disability
You will need to have an assessment.
There is a small weekly charge of up to £3.85 for monitoring. You may also be eligible for help with the cost.
Contact us to apply:
If you are not eligible
If you’re not eligible to get this service from us, you can pay for it yourself. To find out more, visit Telecare Services Association.
Issues with existing equipment
If you already have equipment installed and:
- your equipment is broken; or
- you have any questions
Contact NRS Healthcare
Phone: 0300 100 0260 (Monday to Friday 8.30am to 5pm)
Email: tecs@eastsussex.nrs-uk.net
Text: 07378 905 739
What equipment is available?
- Lifeline units detect if you fall and raise an alarm if you need emergency help.
- Flood, power cut alerts are sent to your emergency contacts and our monitoring service.
- Police-approved key safes so that trusted people can enter your home.
- Home security, to check if doors and windows are left open and protect against bogus callers.
- Reminders to take medicines, eat, drink and do other tasks.
This equipment is easy to install. We'll do this for you. You do not need a landline phone for it to work.
We'll help you to identify the best person for us to contact in an emergency.
