Steps to submit a complaint
Before you submit a complaint to us, we will expect you to have already spoken to the person you have been working with or their manager. This is the quickest way to sort out many issues. If you haven’t done this, please contact them and explain:
- what has gone wrong
- how you’d like it to be fixed
- what you need and how they can help you.
If after this, things still aren’t sorted, submit a complaint about Children’s Services by clicking on the button below. Please ensure you tell us:
- what and when the issue happened
- how you would like us to fix it.
When we receive your complaint, we will phone you to talk to you:
- about the details of your complaint, and to understand what has happened
- request any missing information
- understand what the outcome is you are looking for.
If we can’t sort things out quickly, We will try to give you a full reply within 10-20 working days. If it takes longer, we’ll let you know and explain why.
When you receive your complaint:
If you’re not happy with our reply, please let us know, then:
- we will then contact you to understand what you are unhappy about
- we will explain what you can do next or let you know if the complaints process is finished.
If you’re still not happy, you can get in touch with the Local Government & Social Care Ombudsman.
If your complaint is about Adoption Services, please visit: Adoption South East.