How do I complain?



1.      Talk to the person you’ve been dealing with or their manager. Say what went wrong and how they can fix it. Be clear about what you want and how they can help you.

2.      If things still aren’t right, click the button below to make a complaint about Children’s Services. First, we will validate your complaint and then take the details. Make sure you tell us what you think went wrong and what you would like us to do to fix it.

3. We will ask you to confirm that we understand your concerns correctly. We’ll also ask you to tell us what outcome you’re hoping for.

4. If we can’t sort things out straight away, we’ll aim to give you a full response within 20 working days. If it takes longer, we’ll tell you and explain why.

5. If you’re not happy with the response, let us know. We will tell you what you can do next, or confirm you’ve reached the end of the complaints process.

6. If you’re still not satisfied, you can contact the Local Government & Social Care Ombudsman.