Validating your complaint (1/5)

Before we can take your complaint, we need to ask some questions. This is to make sure that your complaint goes to the right team and that we can look into it.

In the Council, we call this “validating your complaint.” Sometimes we cannot accept a complaint. (Your complaint will fail validation.) This might be because the issue happened too long ago or for other reasons.

If you would like more information, see our:

• Complaints policy 

 Or contact the Customer Relations team:

• Call: 0345 60 80 192 (10 am to 3 pm)
• Email the Customer Relations team

Validate your complaint by answering a few simple questions:

Which of these best describes you?

• I am a child or young person
• I am an adult with parental responsibility
• I am someone else