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Feedback and complaints about Children's Services

Longer response times

We are receiving unusually high levels of feedback.
We are reading your enquiries and complaints but it may take us longer than normal to respond to you.

Thank you for your patience.


Complaints policy

We value the views of our service users.

We are committed to dealing effectively with any concerns or complaints about our services. If we have got something wrong, we’ll apologise, and try to put things right.

We learn from complaints to help improve our services.

Read our complaints policy.