Protect yourself against online problems like fraud, identity theft, abuse and viruses - Get safe online

Do you think you have been scammed?

If you think that you have been a victim of a scam or know someone who has and would like advice, contact the Citizens Advice Consumer Helpline.

Action Fraud is the UK’s national reporting centre for fraud and cybercrime where you should report fraud if you have been scammed, defrauded, or experienced cybercrime.

If you've paid for something you haven't received, you might be able to get your money back from organisations such as your bank.

Check if you can get your money back after a scam

Would you like to learn more about scams?

Learn how to protect yourself and others from scams by completing the Friends Against Scams awareness session. Once you have completed the session, you can assist us in raising awareness of scams in our communities.

Anybody can join Friends Against Scams and make a difference in their own way. You can become a friend, a SCAM champion, give organisational support and become a Scam Marshal.

What do Trading Standards do about scams?

Trading Standards receive referrals regarding potential scam victims from various organisations.  We can give victims advice and support on how to seek a refund from the scam company. We will also try to prevent the victim from engaging again with the “scammer”.

If a person is receiving scam phone calls on their landline, we offer a criteria met service where we will supply and fit a call blocker. These prevent unwanted and scam calls from getting through to the individual.

We also receive intelligence on scams which we investigate where we can. We regularly provide information on scams on our social media pages as well as our quarterly newsletter to prevent people becoming victims to scams and losing money.

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