Factsheet: Managing someone’s affairs
Summary
April 2026
This factsheet explains how someone can choose you to make decisions on their behalf. This could be about their health and welfare, their finances, or both.
The person must have mental capacity when they appoint you. If they do not, you can apply to the court to make decisions for them.
Getting this factsheet in other formats
- Large print: To print in Large Print, select the 'Print Page' link. In your print settings, increase the Scale (%) setting before printing. This may be under 'other' or advanced print settings.
- Other languages: You can use Google Translate to read this factsheet in another language
- Other formats: If you need this factsheet in any other format, contact us
When does someone lack mental capacity?
Someone may not have capacity to make decisions because of:
- dementia, brain injury or stroke
- alcohol or drug misuse
- side effects of medical treatment
- other illness or disability
Always assume that someone can make their own decisions, unless proven otherwise. Mental capacity can come and go.
How to check if someone has capacity
They need to:
- understand the information
- remember it for long enough to make the decision
- weigh up their options and decide
- communicate their decision (in whatever way they can)
Someone may:
- lack capacity to make all decisions, or
- they can make some decisions, but not others
You can find more information on Checking mental capacity | GOV.UK
What is a power of attorney?
A power of attorney is a legal document. It allows you to act on another person’s behalf with organisations like banks or the Council.
Different types of power of attorney
There are three different types of power of attorney:
- Lasting power of attorney (LPA)
- Enduring power of attorney (LPA)
- Ordinary power of attorney
Lasting power of attorney (LPA)
Lasting power of attorney (LPA) is the most common type. There are two kinds:
- property and financial affairs
- health and welfare
You can create your LPA online at Make, register or end a lasting power of attorney | GOV.UK or fill in an LPA002 form which the Office of the Public Guardian can send you.
A solicitor or local advice agency can help you set up and register the LPA.
Enduring power of attorney (EPA)
EPAs are no longer issued and are only valid if signed before 1 October 2007.
An enduring power of attorney (EPA) covers decisions on finance and property.
If the person you’re acting for loses capacity, you must register the EPA with the Office of the Public Guardian (OPG).
Read the guidance on registering an EPA: Register an enduring power of attorney | GOV.UK
Ordinary power of attorney
An ordinary power of attorney covers decisions on property and finances. It ends if the person loses mental capacity.
It does not need to be registered with the authorities.
Duties of an attorney under an LPA
Property and financial affairs
You will manage:
- money, bills, pensions and benefits
- property and investments
You must:
- follow the person’s instructions
- manage their finances in their best interest
- keep their finances separate from yours, unless you’ve got a joint bank account or own a home together
- keep records of their money coming in and going out
It is a crime to misuse their money.
Health and welfare
You can make decisions about:
- their daily routine (like bathing, getting dressed and eating)
- medical care
- where they live
You cannot decide on treatment to keep someone alive, unless they gave you formal permission to do this.
Advance decisions / living wills
Someone may have made an advance decision (sometimes called a living will) about what happens to them. It’s a legal statement which explains any medical treatments they do not want. You’ll need to consider this alongside their LPA.
Gifts
You can only make gifts:
- to people who normally get gifts from the person
- on special occasions like birthdays
- to charities they normally support
Gifts must be reasonable and must not affect the person’s ability to pay for their care.
The Office of the Public Guardian has guidance on this.
How much it costs
The costs of registering an LPA are on the government website: Register a lasting power of attorney | GOV.UK
You can apply for a reduction or exemption if you are on a low income or receive certain benefits.
You will need to pay twice to register a property and financial affairs LPA and a health and welfare LPA.
When there is no power of attorney
If someone has already lost their ability to make decisions, you cannot get a power of attorney. Your options are to become either a:
- Department for Work and Pensions appointee: to manage their benefits only
- Court of Protection deputy: to make decisions about their property, finances, health or welfare
An organisation, like a solicitor or council, can also be an appointee or deputy.
Department for Work and Pensions (DWP) appointee
The person can only have one appointee to manage their benefits.
You must:
- sign any benefit claim forms
- tell the benefit office about any changes
- manage their benefits in their best interest
For more information, visit: Become an appointee for someone claiming benefits | GOV.UK
Court of Protection deputy
You can apply to the Court of Protection to become a deputy. There are two types:
- property and affairs
- health and welfare
You can apply for one type or both. The person can have more than one deputy.
The court will say what you can do and The Office of the Public Guardian will supervise you.
Further information is at Deputies: make decisions for someone who lacks capacity | GOV.UK
Useful contacts
Office of the Public Guardian
Phone: 0300 456 0300 (Monday to Friday 9am to 5pm, except Wednesday, 10am to 5pm)
Email: customerservices@publicguardian.gsi.gov.uk
Office of the Public Guardian
PO Box 16185
Birmingham, B2 2WH
Court of Protection
Phone: 0300 456 4600
Email: courtofprotectionenquiries@hmcts.gsi.gov.uk
Court of Protection
PO Box 70185
First Avenue House
42-49 High Holborn
London, WC1A 9JA
More information
See further leaflets and factsheets
Contact us to get copies of this factsheet, or any of the other leaflets or factsheets mentioned.
Was this page helpful?
Click or tap the rating which best represents your experience.