FlexiBus

Flexible, on-demand bus travel

In areas with limited or no public transport, FlexiBus can help you reach key destinations such as your nearest town, bus route or train station, hospital or shops.

Download the FlexiBus leaflet [2.2 MB] [pdf]


Book now

Call: 01273 078203 (9am to 5pm, Monday to Friday)

Online: via the Ride Pingo app

All bookings must be made through the Call Centre or via the app. No bookings can be taken directly by drivers. 

Flexibus Logo

Plan your journey

Journeys can be made:

  • to and from within a zone
  • to and from key destinations outside a zone (other transport links, towns, hospitals and so on)

FlexiBus operates exclusively for places not served by a regular transport service.  You can’t book a FlexiBus journey to travel along an existing public transport route.  If a bus or train already goes from A to B you cannot book a FlexiBus - the app or staff will advise you of the services you can use instead.  You can also use Journey Planning information. 

Operating times

Services run 7am to 7pm, Monday to Saturday (not Sundays or Bank Holidays).


Zones and key destinations

All zones map

See all FlexiBus zones and the key destinations outside each zone.

To plan a journey you need to know your starting point and destination. Use the interactive individual map links below or check on the RidePingo app. Enter a postcode or location (a local attraction, for example) to check if FlexiBus runs there. Please note some external destinations are pick-up points only and cannot be used as outward journeys.  

Area maps

Travel to and from:

  • within a zone
  • key destinations outside a zone (towns, transport links and hospitals for example)
Key destinations
Main towns and key destinations in zone or served by zones Zone #
Hailsham, Lewes, Newhaven, Polegate, Seaford Zone 1
Burgess Hill, Hassocks, Haywards Heath, Lewes, Newick, Polegate, Uckfield Zone 2 
Crowborough, East Grinstead, Forest Row, Uckfield Zone 3 
Crowborough, Hailsham, Heathfield, Uckfield Zone 4
Crowborough, Etchingham, Hawkhurst, Heathfield, Mayfield, Tunbridge Wells Zone 5
Battle, Bexhill, Conquest Hospital, Etchingham, Hailsham, Heathfield, Herstmonceux, Ninfield, Ninfield, Robertsbridge,  Zone 8
Battle, Conquest Hospital, Etchingham, Hawkhurst,  Hastings, Northiam, Robertsbridge, Rye Zone 9
Flexibusmaintownstable2

How to book

You can book a FlexiBus ride as little as 30 minutes before you want to travel and up to 7 days in advance. Bookings can be made using an app and by telephone to our call centre.

You can book up to five seats per trip, subject to availability.

To help make rides as efficient as possible, passengers cannot add multiple stops or change their pickup/drop off location. 

Buses will be routed to pick up/drop off other passengers. Making the bus wait will cause delays to the service for others. 

Book by phone

Call 01273 078203 - 9am to 5pm, Monday to Friday.

At busy times, you can leave a voicemail message and someone will call you back during those hours.

Downloading the Ride Pingo App

QR code to scan to take you to the app download site.

Using the Ride Pingo app

Download the Ride Pingo app using a smartphone or tablet. Scan the QR code above or use the links below:

With Ride Pingo, you can:

  • quickly see your closest meeting point
  • book and pay for your ride
  • track your vehicle in real-time.

Watch a video: How to use the Ride Pingo app

Pre-purchased tickets are validated by the driver. You must show proof of payment or a pass or ticket if you have pre-paid.

You can also pay on the bus. 

Always use the latest version of the app.  Remember to carry the device you booked the trip with on you. This means you will get updates on the bus location. 

Booking confirmation

App bookings will receive a confirmation within the app, with an estimated pick up and drop off time. This time may vary, within a few minutes either side of the estimated time. Occasionally due to bus or driver availability, the call centre may suggest an alternative booking time for you. 

Telephone bookings will receive a confirmation phone call where contact details have been provided. 

Your ride confirmation will be the zone name and vehicle number plate. The driver will check your booking details when you board. All buses will have the FlexiBus branding on the side and the front.

Receipts are sent via email. 

Flexibus Image 02
Flexibus Image 03

Cancellations and missed rides

Cancel a booking via the app or by phone. If you cancel up to 30 minutes before the start of your booking, you will receive a full refund.

Missed rides delay other passengers - please cancel where possible. Missed rides will be charged in full. Frequent cancellations or missed rides may result in your account being suspended.

Late buses

We will always aim to be at your meeting point on time but occasionally circumstances out of our control may cause a delay. You can use the app to keep updated on the bus arrival time.


Fares and tickets

FlexiBus uses a simple fare structure to make it easier to understand and budget for. The cost will be clearly displayed on the app or when booking over the phone.

Until 31 December 2024, the cost of FlexiBus fares will be capped at £2 for single journeys due to the Government price cap. See: Help for Households - travel costs - GOV.UK 

FlexiBus fares
Fare type Age/concession Cost
Concessionary pass holder Free (usual time restrictions apply)
Under 5s Free
Single Adult £2 fare price cap (normally £3.50)
Child (5-18) £2 fare price cap (normally £2.50)
Return Adult £4 fare price cap (normally £4.50)
Child (5-18) £3
Day Pass Adult £5 (normally £8)
Young Persons (19-29) £3.75 (normally £8)
Child (5-18) £3.20 (normally £6)

How to pay

You can pay when booking, by debit or credit card, within the Ride Pingo app or over the phone.

Payment can also be made on the bus: cash, card and contactless. 

Operating in rural areas, means payment machines may occasionally fail.  It's helpful if you have the exact fare with you. 

Promotional fares when available currently must be made on board the bus. Don't forget your card or cash! 

Concessionary pass holders

Concessionary pass holders travel free at most times. The usual time restrictions apply, see: When you can use your bus pass.

Show the driver your bus pass when boarding and tap it on the on-board ticket machine. Concessionary pass holders are still required to cancel rides if travel plans change.

Multi-Operator Day Passes

Multi-Operator Day Passes can be used on FlexiBus services. Tickets can be bought via the app or on the bus.

FlexiBus services will accept Multi-Operator Day Passes that have been issued by other operators that are participating in the East Sussex scheme.


Travelling with us

Accessibility

Buses are accessible by wheelchair users via a rear lift and have a wheelchair space on board which can be booked through the app or by phone. Due to limited space on board we cannot carry mobility scooters.

Assistance dogs are welcome on board our buses.

Drivers are able to offer extra support at your pick-up point or destination. They may not be able to do so on all occasions for health and safety reasons. This includes their own mobility, security of other passengers and the vehicle and their discretion. If you have a specific requirement or want to request a meeting point closer to your home to assist with accessibility, please contact us. 

If you have a visual impairment or mobility limitations and use a frame, walking stick or crutches, you can use the ‘mobility assistance’ option in the app or through the call centre. This means you will not need to book the dedicated wheelchair space, but the vehicle will still get as close as possible for your pick-up and drop you as close as possible to your destination to save you having to walk too far. You can also request this option through the call centre.

Please stow or hold securely items such as walkers, buggies, shopping and luggage. Passengers remain responsible for the safety of their own items. This includes getting those items on/off the bus. 

For everyone's safety, any passenger needing 1:1 support must travel with a companion. For more information on disabled passes see Disabled and Companion Bus Pass Information

Travelling with children

Prams and buggies may sometimes need to be folded by passengers to keep the dedicated wheelchair space free.   

Children who are travelling on their own are, where possible,  recommended to book via the app on the device they will be travelling with. This is so that they can receive trip notifications.  If someone else makes the booking, that person will receive the booking updates, not the traveller. 

Unaccompanied chidren

All children under 11 must be accompanied by an adult. 

Lost property

If you have left something on board, please get in touch via telephone 01273 078203. We will try and reunite you with your lost item as soon as possible.


Fair use policy

For the benefit of all passengers, there is a FlexiBus fair use policy.

Customers who:

  • fail to turn up for a booking without cancelling it
  • repeatedly cancel journeys at short notice (less than 10 mins before pick-up)
  • book multiple short journeys to make up a longer journey

will be reminded of the fair use policy. If they continue in this way, customers may be temporarily banned from using the service.

Abuse, threats, aggression or violence towards FlexiBus drivers will not be tolerated and may lead to a permanent ban on using the service.


Contact us

  • Phone:  01273 078203 - 9am to 5pm, Monday to Friday (not Bank Holidays)
  • Email: FlexiBus team

Feedback

Your feedback helps us improve our service.

Users of the Ride Pingo app can give feedback during various stages of the booking process. You will also be prompted to give a ride rating, following a journey.

You can also send feedback using the contact details on this page, or via our social media channels.