Bus pass - tell us about a change
Latest
- £2 Bus fares until end of 2024 and lower fares on East Sussex bus services
- See our renewal information for bus passes which expire March 2024:
This section tells you about:
If you are not able to use the online forms or print the paper forms in these sections please contact us.
I have an East Sussex County Council bus pass
If you hold an East Sussex bus pass and move to another address in East Sussex, not including Brighton & Hove City Council, you will need to provide proof of your new address by sending us a photo or photocopy of:
- a letter from Department of Work and Pensions (no more than 3 months old)
- a recent bank or credit card statement (no more than 3 months old)
- your current council tax bill
- a recent utility bill (no more than 3 months old).
The easiest way to register a change of address is online.
You can also tell us by post by sending a bus pass change of details form [145.4 KB] [pdf]. If you cannot print the form, please confirm the your details in a letter and send it with your proof to Transport Hub – Public Services, East Sussex County Council, County Hall, St Anne’s Crescent, Lewes, BN7 1UE. Do not send the original proof documents.
If you don’t tell us you have moved, we may send your next pass to your old address and you will have to pay a fee of £10 for a replacement.
I have moved into East Sussex (not including Brighton & Hove City Council)
If you are not currently an East Sussex County Council bus pass holder then you need to apply see our application pages:
Applying for an older person’s bus pass
Applying for a disabled person’s bus pass
I have moved out of East Sussex
If you move out of East Sussex, you should cut your pass up and return it to the address on the back of the bus pass. You’ll need to apply to your new local authority for a bus pass.
If you hold an East Sussex County Council bus pass (not including Brighton & Hove) and your name has changed. There is a fee of £10 for a change of name, unless we are correcting an error or spelling mistake. If you have changed your name we will need to see a photo or photocopy of this proof which may be:
- a copy of the document supporting your name change, for example a marriage certificate or Deed Poll
The easiest way to tell us about a change of name is to do it online.
You can also tell us by post by sending a bus pass change of details form [145.4 KB] [pdf]. If you cannot print the form, please confirm the your details in a letter and send it with your proof to Transport Hub – Public Services, East Sussex County Council, County Hall, St Anne’s Crescent, Lewes, BN7 1UE. Do not send the original proof documents.
If the death is registered at an East Sussex County Council registrar you will be able to inform the registrar service as part of the appointment.
If this was not the case, the easiest way to let us know is online
Alternatively you can download and print this paper form: Tell us when a bus pass holder has died [92.9 KB] [pdf].
Please enclose:
- a photocopy of the death certificate (if available)
- if you have it, the bus pass (cut in two).
If you cannot print the form, please confirm the your details in a letter and send it with your photocopied proof to Transport Hub – Public Services, East Sussex County Council, County Hall, St Anne’s Crescent, Lewes, BN7 1UE.
You can also send photographs or scans of this proof to concessionarytravel@eastsussex.gov.uk using our secure email service.
If you have a question about this page, please speak to our information centre:
Phone: 0300 33 09 471 (local rate). Lines are open Monday to Friday 9 am to 4 pm.
Email: Concessionary Travel (please provide any details like date of birth or address that may help us respond).