The Registration Academy

Excellence in training

The Registration Academy, hosted by East Sussex Registration provides professional training and assessment to Local Registration Services in England and Wales.

The Shewell Training Suite at Lewes Register Office

What we offer

Our training is delivered by experienced, senior registration practitioners who are experts in their field, providing:

  • exclusive training modules, designed to bring new officers online as quickly and effectively as possible
  • advanced training to give existing officers the chance to improve their skills and understanding
  • Assessor and IV (Internal Verification) services, to guide your officers through the NAP (Registrar General’s Nationally Approved Qualification)
  • training delivered at your premises (subject to suitability), our purpose built training suite at the Lewes Register Office in East Sussex, or remotely, via MS Teams

Further modules and services are currently in development and we would be happy to discuss your requirements with you.

Email the Registration Academy to arrange a no-obligation chat.

The candidates are now confidently registering.


Book your course

To book a training course, complete our Booking Form [111.7 KB] [pdf].

Prices and further details can be obtained by sending an email to the Registration Academy.

Booking of the training package was very comprehensive and straightforward.


Terms and Conditions

Terms and Conditions for local authority registration services engaging The Registration Academy. This document is a key part of our contract with you.

Terms and Conditions [496.6 KB] [pdf].


Personnel

The Shewell Training Suite at Lewes Register Office (1)

The Registration Academy has been created and developed by Registration Service professionals of whom are passionate about improving standards in our industry.

To discuss your training needs please email the Registration Academy.

Training delivery

All of our training is delivered by practising Registrars.

Karen Barr

Karen is Lead Registrar for Learning and Development and an experienced Registrar within East Sussex. She has several years of experience as an educator and trainer in a variety of industries. Having joined the Registration Service in 2017, Karen has quickly become a multi-skilled registrar, working in both Ceremonies and Life Events disciplines.

Karen has a customer-driven focus towards registration and is our Internal Verifier for the NAP qualification, for Registration Officers.

Karen will tailor our training modules, to suit your service needs, and leads our team of skilled trainers to deliver the courses you require, either at your premises or at our bespoke training suite at Lewes Register Office.

Executive Board

The Executive Board oversee the work of The Registration Academy, ensuring that the training we deliver is accurate and accessible to all Registration Services across the country:

Steve Quayle

Steve has led East Sussex Registration since 2012, and is the Proper Officer for Registration.

Steve has a keen interest in the professional development of all Registration staff, and ‘world class’ customer service. Under Steve’s leadership the service won the LRSA Award for ‘Excellence in Service Delivery’ in 2017.

Anna Goddard

Anna is Superintendent Registrar for East Sussex.

Anna was also one of the first people in the UK to successfully complete the NAP qualification for Registration Officers, during its pilot in March 2014. Anna has a very strong focus on continuous improvement and has recently implemented a process of annual CPD for all Ceremonies staff.

Mike Bendell

Mike is the statutory Registrar for East Sussex, responsible for all 4 sub-districts in the county.

Mike is instrumental in leading the development of his ‘Life Events’ staff, working towards the long term aspiration of all registrars becoming competent in performing every Registration discipline as a ‘technical expert’.

Susan Allison

Susan is a Team Leader for ‘Life Events’ within East Sussex, tasked with overseeing a large team who offer the public birth and death registrations and notices of marriage and civil partnerships.

Susan has worked within the Registration Service since 2008, following a distinguished career in social work and also the civil service.

Susan is an Assessor for the NAP qualification for Registration Officers. 

Kerry Mizen

Kerry is a Team Leader for ‘Life Events’ within East Sussex, tasked with overseeing a large team who offer the public birth and death registrations and notices of marriage and civil partnerships.

Prior to working for the Registration Service, Kerry had a successful 20 year career as a fully qualified teacher of further and adult education. She has brought this experience and passion for effective teaching to the Registration Academy.

Kerry has completed the NAP qualification for Registration Officers and uses this experience as an Assessor for this course.


Training modules

We have constructed the Academy training modules with a clear focus on them being intensive and fast-track (even for brand new staff) to enable them to be delivered at a cost that local authorities can afford.

New for 2021

Available remotely via MS Teams
Course Title Duration Content
DRO Notices 2 days Designed specifically for the change to DRO notice for EU nationals required by Brexit, this course allows experienced notice takers to learn the theory behind DRO notices and put skills into practice, ready for 1 July 2021.

We also offer the following:

Training modules
Course Title Duration Content
Birth Registrations 3 days* All the information and ‘hands on’ training needed to ‘go live’ registering births, attesting declarations and understanding of the theory of more complex cases.
Death Registrations 3 days* All the information and ‘hands on’ training needed to ‘go live’ registering deaths, attesting declarations, recognising what to look out for on MCCDs and inquests.
Advanced Births and Deaths 2 days Available for registrars who have some experience of birth and death registration. This course will explain the processes of Space 17 name changes, Corrections, Re-registrations and Stillbirths and allow for practice of these processes in a safe, classroom environment.
Notice of Marriage/Civil Partnership 5 days All the information and ‘hands on’ training needed to ‘go live’ taking notices including those subject to immigration control and understanding of the theory of more complex cases, including foreign divorces and RGLs.
Marriage Ceremony – Conducting and registering 1 day Public speaking, crowd control, tailoring your script, questioning the couple and dealing with unforeseen circumstances.

*When booked together, births and deaths training is a 5 day course.

We have rigorously tested and re-tested our training modules to ensure they are fit for purpose, and are delighted that following this training, brand new registrars can comfortably and accurately register alone within 30 minute appointment slots during their first week of going live.

Further modules are currently under development and we would be happy to discuss your requirements with you. Email the Registration Academy to arrange a no-obligation chat.

What's included

Each module includes:

  • training from experienced and currently active practitioners
  • interactive presentations
  • example scenarios
  • role-play and or live practice
  • reference materials for delegates to take with them

Training can be provided at your premises (subject to suitability) or at our purpose built Training Suite at the Lewes Register Office, in East Sussex, complete with live customers for delegates to practice their skills on, under the close supervision of our professional trainers.

We can also provide remote training, on request.

See our How to make the most of the Registration Academy [217.8 KB] [pdf], guide to help you achieve the best outcomes for your delegates.

You can also take advantage of our optional follow-up consolidation package where one of our trainers will revisit each delegate after a few weeks in the role and technically assess them in a live environment to consolidate their learning and identify any areas where re-training may be required.

Competency assessments

The Registration Academy can also provide skilled, independent assessors to evaluate your registrars and provide structured feedback to you and your team.

Available in 1 day packages including assessment of up to 4 registration activities with pre-assessment management briefing and post assessment debriefs for both the registrar and line manager.

Book your course

To book a training course, complete our Booking Form [111.7 KB] [pdf].

Prices and further details can be obtained by sending an email to the Registration Academy.

Terms and Conditions

Terms and Conditions for local authority registration services engaging The Registration Academy. This document is a key part of our contract with you.


NAP qualification

NAP Assessor and Internal Verifier services are available to candidates from all Local Authority Registration Services.

Email the Registration Academy to book.

What's included?

NAP Assessor and Internal Verifier services
NAP Activity Assessor Internal Verifier
Introduction to the NAP Meeting (within ESCC or via Skype) 4 hours 4 hours
1.5 hours marking per month 36 hours N/A
1 DIP test per quarter 8 hours N/A
1/2 hour meeting every other month on Skype 6 hours N/A
Internal Verifier’s oversight – two hours per quarter N/A 16 hours
TOTAL 54 hours 20 hours

This service is charged at a cost recovery rate of £200 per quarter for the two years of the qualification.
We are happy to accept this payment in advance either quarterly, annually or for the full two years.

Our fee is calculated on the basis of all meetings with the candidate taking place either within East Sussex or via Skype.

If the candidate extends their deadline past the two years then we will continue to charge £200 per quarter to cover our extended costs until they complete the qualification.

We have a team of passionate and experienced registrars delivering our NAP Assessor and IV services:

Assessors

Kate Price

Kate is a Team Leader for ‘Life Events’ within East Sussex, overseeing two register offices with teams who offer the public birth and death registrations and notices of marriage and or civil partnerships. Kate has worked within the Registration Service since 2005, following 15 year career as a pre-school practitioner and leader.

In 2017 Kate completed the NAP qualification for Registration Officers and has since become a NAP Assessor.

Susan Allison

Susan is a Team Leader for ‘Life Events’ within East Sussex, tasked with overseeing a large team who offer the public birth and death registrations and notices of marriage and or civil partnerships. Susan has worked within the Registration Service since 2008, following a distinguished career in social work and also the civil service.

Susan is also a member of the The Registration Academy Executive Board

Internal Verifier

Karen Barr

Karen has several years of experience as an educator and trainer in a variety of industries. Having joined the Registration Service in 2017, Karen has quickly become a multi-skilled registrar, working in both Ceremonies and Life Events disciplines.

Terms and Conditions

Terms and Conditions for local authority registration services engaging The Registration Academy. This document is a key part of our contract with you.

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