Privacy notice - Help us to improve social care and carer support
Overview
This privacy notice covers Adult Social Care’s regular satisfaction survey of client and carers, known as ‘Listening to you’.
Along with lots of other people, you have been randomly selected to receive this survey. You have been selected because you’ve had an assessment or review of your adult social care, or carer, needs in the last six months or so.
East Sussex County Council takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met.
What information is being used?
Your survey response will be inputted onto our online consultation hub. If you complete the survey online, Delib, our data processor will collect your IP address and if you choose to receive a copy of your response to the survey you will need to provide your email address. You can read more in our privacy notice for the consultation hub.
You are asked to provide your email or postal address if want to receive the results of the survey.
The ‘About You’ section of the survey asks you to share your personal equality information with us. This covers your: age, sex, gender reassignment status, post code, ethnicity, disability, faith or religion, sexual orientation, and whether you are married or in a civil partnership.
Other than this, your response will be treated as anonymous, unless we need to access your client, or carer, record on our database to complete one of the actions set out in the next section.
How will your information be used?
We will use your information to send you the summary results of the survey if you opt-in.
Your ‘About you’ equalities information will be reported anonymously in the results report.
We will access your client, or carer, record if we need to:
- update your record in our database
- look into an issue or complaint that you have made it clear you would like us to try to sort out
- investigate a safeguarding concern if the response suggested that your, or someone else’s, health or safety was at risk
We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.
Our staff are trained to handle your information correctly and protect your confidentiality and privacy.
Your information is processed in the UK or in a country with an adequacy agreement with the UK.
What is the legal basis for processing your information?
We would only send you the results summary if you opt-in to receive it.
We collect and process your equality information to enable us to comply with a legal obligation. The public sector Equality Duty means that we have to consider all individuals when carrying out our day-to-day work – in shaping policy, in delivering services and also in relation to our own employees.
In this case we have a duty under section 149 of the Equality Act 2010 to have due regard to the need to:
- eliminate discrimination, harassment, victimisation
- advance equality of opportunity
- foster good relations
As some data collected on the about you form is special category data, there is also a substantial public interest in collecting and processing this data. The About You form helps us to understand differences in opinion and experience between different groups and how different people will be affected by our proposals.
We have a statutory duty to safeguard adults in East Sussex. This duty would cover any processing of your information to look into a safeguarding concern.
We would only look into an issue or complaint where you make it clear you wish us to do so.
How long will your information be kept for?
Your client, or carer, record will be retained according to our adult social care privacy notice.
We keep individual responses for the ‘Listening to you’ satisfaction survey for 18 months. All the individual responses would then be deleted, although we do retain the anonymised results reports.
Sharing your information
We won’t share the email or postal address you provide to receive the survey results.
We won’t share your individual ‘About You’ information. It will only be reported as part of anonymous group statistics.
We may share your information internally in order to raise a safeguarding concern, or resolve an issue or complaint. We won’t share your information externally unless you give us permission to do so in order to resolve an issue or complaint.
Any sharing of personal data is always done:
- on case-by-case basis
- using the minimum personal data necessary
- with the appropriate security controls in place
- in line with legislation.
Information is only shared with those agencies and bodies who have a "need to know" or where you have consented to the sharing of your personal data to such persons.
We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.
Your rights
Under data protection legislation, you have the right:
- to be informed why, where and how we use your information
- to ask for access to your information
- to ask for your information to be corrected if it is inaccurate or incomplete
- to ask for your information to be deleted or removed where there is no need for us to continue processing it
- to ask us to restrict the use of your information
- to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
- to object to how your information is used
- to challenge any decisions made without human intervention (automated decision making)
Please visit data subject rights for further details.
How to find out more or complain
Should you have any further queries on the uses of your information, please speak directly to our service:
Consultation Team
Email: Consultation ASC
Phone: 01273 481565
North A Floor, County Hall
St Anne’s Crescent
Lewes
East Sussex
BN7 1UE
To complain about the use of your information, please contact our Customer Services Team or our Data Protection Officer.
Further information on making a complaint.
You can also contact the Information Commissioner's Office (ICO) for further information or to make a complaint:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113 (local rate)