Challenge a Penalty Charge Notice (PCN)
To challenge a parking PCN you should contact us in writing within 14 days of issue before the charge increases.
You will need the PCN number and your vehicle registration. You should explain your reasons for challenging clearly and simply and include copies of any evidence to support your claim, such as receipts or witness statements.
To make representations against a bus lane PCN you should contact us in writing within 21 days of issue before the charge increases.
If you pay the PCN the case will be closed and any challenge against it may not be considered.
When a challenge or representation is received the PCN will be put on hold, the amount due will not increase until we have reached a decision and written back to you. We aim to respond to challenges received within 25 working days. You can challenge a PCN in the following ways:
Make sure you enter the details correctly, particularly distinguishing between the numerical 0 and alphabetical o.
When you have entered the PCN number and vehicle registration, a summary of the PCN will be shown.
- To challenge the PCN, click on the tab titled Challenge or Representation.
- To pay the PCN, click on Pay PCN.
- To view the photographs, click on the tab titled View Images.
Email your challenge to Parking Penalties.
Make sure you include the PCN number and your vehicle registration.
Send your challenge to the Parking Team:
Make sure you include the PCN number, your vehicle registration and an address for us to send the reply to.
In the interests of transparency we publish our cancellation guides which is used when considering challenges and appeals against PCNs.
How we deal with challenges
The challenge and appeal process is set by legislation and should not be confused with the Council’s complaint procedures. More information on both is available at:
PATROL – legislation (Parking And Traffic Regulations Outside London)
Customer feedback: East Sussex County Council, complaints and compliments
Legislation requires that all challenges against PCNs are considered by Council officers fully trained in the legal and statutory requirements. Your challenge will be investigated and considered by a member of the Parking Notice Processing Team who will respond to you with our decision.
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