Feedback and complaints about Children's Services

Latest

Primary, secondary schools and colleges will remain open only for vulnerable children and the children of critical workers.

All other children will learn remotely until February half term.

Early Years settings remain open.

See the coronavirus help and support page.

Can I complain?

You must have:

  • parental responsibility for the child involved
  • no ongoing proceedings relating to the complaint
  • waited no longer than 12 months to complain
  • completed any relevant appeals process

How do I complain?

  1. Talk to the person you’ve been dealing with or their manager. Explain what went wrong and how they can fix it, be clear about what you want and how the team can help you.
  2. Once you have tried the above, use this link to give feedback or make a complaint about Children’s Services. if things still aren’t right. Make sure you are clear about what went wrong and what you would like us to do to put things right.
  3. If necessary, we will set out our understanding of your concerns and ask you to confirm that we’ve got it right. We’ll also ask you to tell us what outcome you’re
    hoping for.
  4. If we can’t sort things out straight away, we’ll aim to give you a full response within 10 working days. If it takes longer, we’ll tell you and explain why.
  5. If you’re not happy with the response, let your complaints officer know. They’ll tell you what you can do next for social care complaints or confirm you’ve reached the end of the complaints process.
  6. If you’re still not satisfied, you can contact the Local Government & Social Care Ombudsman.

Complaints policy

Read our complaints policy

Compliments

Use our online feedback form to tell us what we’ve done well. We’ll share this with the person concerned and their manager.

Annual complaints report

Download our latest Children’s Services Annual Complaints Report.