Consumer advice and making complaints

For general consumer advice and to complain about problems with goods and services, please contact Citizens Advice consumer service.

Their helpline is open Monday to Friday 9am to 5pm – phone them on 03454 04 05 06.

Citizens Advice consumer service

If your complaint is about a business in East Sussex (excluding Brighton & Hove) and can’t be dealt with by the helpline, you will be referred to our Trading Standards service.

We can help you with:

We are not able to:

  • demand refunds, replacements or apologies from traders or close them down
  • take court action on your behalf
  • pursue an unjustifiable complaint
  • divulge trader information.