Consumer advice and making complaints


The Government has set out a package of temporary measures to support businesses through this period of disruption caused by the Coronavirus (COVID-19). For more information, visit the Government page: Coronavirus business support

See also: Important information for our contracted suppliers

Under a National Government initiative, consumer and general business advice is provided by fully trained staff at the Citizens Advice Consumer Service on behalf of Trading Standards.

Their helpline is open Monday to Friday 9am to 5pm – contact them on 0808 223 1133 or by email using this online form.

Citizens Advice Consumer Service

If your complaint is about a business in East Sussex (excluding Brighton & Hove) please contact as per above. If the matter requires the involvement of Trading Standards or another regulatory service, the Citizens Advice Consumer Service will refer it to the appropriate agency for action.

We can help you with:

We are not able to:

  • demand refunds, replacements or apologies from traders or close them down
  • take court action on your behalf
  • pursue an unjustifiable complaint
  • divulge trader information.

A wide range of consumer information and advice is available online from Citizens Advice Consumer Service.