Complain about the outcome of your information request

Freedom of Information and Environmental Information Regulation Requests

You might be unhappy with how we handled your request or the reasons given for withholding information.

In this case, we will undertake an internal review. Please submit your concerns in writing:

Email: information requests

You can also write to the address below:

Customer Services
East Sussex County Council
West D
County Hall
St Anne’s Crescent
Lewes, BN7 1UE

We will respond to you within 20 working days. In some cases it may take longer. If this is the case we will discuss it with you.

Subject Access and Information Rights

You might have concerns about information you have received, or how your data has been handled. In this case, please contact the Customer Services Team.

They will ensure the correct Information Governance Team address your concerns. If you remain unhappy, the matter can be referred to the Data Protection Officer.

If you are still not satisfied

If you still have concerns, you can contact the Information Commissioner's Office (ICO). The ICO will not consider appeals unless we have first completed a review as detailed above.

Information on how to appeal can be found on the ICO website.