Challenging a Penalty Charge Notice (PCN)

Information about how to challenge a PCN that has been placed on your vehicle, handed to the driver, or sent by post.

Stage 1 – challenging the penalty charge notice

If you believe that a PCN has been issued incorrectly you should contact us using the link below within 14 days of issue so that we can consider your challenge. When you write to us, your PCN will be put on hold and the amount due will not increase.

Or you can print, write, and post your challenge to us using this form. Challenge form

We will write back to you with our decision, which may take up to 20 working days. If we decide not to cancel your PCN, you will be given the opportunity to pay the discounted charge of £25 or £35 (depending on the contravention), providing you had challenged it within 14 days.

Read about what we take into account when tickets are challenged in our guide on Cancellation of Penalty Charge Notices.

Stage 2 – making formal representations

If the PCN is not paid, a Notice to Owner (NtO) will be sent to the person or company that we believe to be the owner of the vehicle. At this point the full charge must be paid.

If you receive an NtO, you can use the form to make formal representations to us. The NtO form gives details of the legal grounds on which formal representation may be made. You must make representations within 28 days of receiving the form. Please state your case simply and clearly.

We will write back to you with our decision. If we decide not to cancel your PCN, we will send you a letter explaining why, called a Notice of Rejection of Representations. You will be given the opportunity to pay the full charge of £50 or £70 (depending on the contravention). We will also explain how you can appeal to the independent Parking Adjudicator.

Stage 3 – appealing to an independent parking adjudicator

If you have made formal representations to us and have received a Notice of Rejection of Representations, you can appeal to the Traffic Penalty Tribunal.

The appeal hearings are held locally, over the telephone, or online based on the evidence submitted, and there is no charge for making an appeal.

If your appeal is successful, we will cancel your PCN. The Parking Adjudicator does not normally award costs. If your appeal is unsuccessful, you will have to pay the full PCN of £50 or £70.

Challenging a Regulation 10 (postal) PCN - stage 1

Postal PCNs are issued to vehicles that stop on school keep clear markings and drive away before the PCN can be attached to the windscreen or given to the driver. The PCN is posted to the person registered with the DVLA as the owner or keeper of the vehicle. It is considered to have been issued on first working day after it is posted. The PCN will be reduced by 50% for 14 days from the date of issue.

Stage 1 challenging the postal PCN

If you believe that a PCN has been issued incorrectly you should contact us, following the instructions on the form, within 28 days of receiving it. Please state your case simply and clearly and include any evidence that you feel supports your case. When you write to us, your PCN will be put on hold and the amount due will not increase.

We will write back to you with our decision. If we decide not to cancel your PCN, we will send you a letter or email explaining why, called a Notice of Rejection of Representations. You will be given the opportunity to pay the charge or make an appeal to the independent parking adjudicator. We will explain how you can do this in the reply.

Stage 2 appealing to an independent parking adjudicator

The PCN will now follow the same process as a non postal PCN, see stage 3 above.

What happens if a penalty charge notice is neither paid or challenged?

If a PCN remains unpaid without being challenged, we will seek a Court Order and add the cost of the Court Order to the amount you will have to pay. If you still do not pay, enforcement agents will enforce the Court Order and you will have to pay their costs as well.