Communication policy

To help shape the highway services we deliver, we will:

  • keep our customers informed of activities on the highway
  • manage expectations about the services we can deliver
  • provide clear, accurate and reliable information in a timely way
  • develop positive relationships with stakeholders at all levels

Find out more

Customer Care standards and how to contact us

Giving feedback and our complaints procedure

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you are having difficulty using any part of our website or think we are not meeting the requirements of the accessibility regulations please contact us