Roads and pavements: what we do


  • Provide an emergency call-out service 24 hours a day, 7 days a week.
  • In a major emergency, we will prioritise our responses to incidents according to available resources
  • Make safe dangerous hazards within 2 hours of being informed
  • Make safe other hazards, obstructions and damaged roads and pavements, including dangerous potholes within 24 hours of being informed.

To report an emergency on the highway please call our Highways Contact Centre on 0345 60 80 193