Instructions
Customers can apply using the Age Verification App which is available on the Apple store for iPhone users and the Google Play Store for Android users.
Download the ‘East Sussex Age Verification’ app from the Apple App Store or Google Play Store using the links or QR codes below.
It is recommended that you have documents you will need before you start. This will allow you to complete the application quickly in one session. You will need
- Proof of age and photo ID. This can be passport, birth certificate, PASS ID or driving license to show both, or two separate documents.
- A suitable photo for use as your ID photo
Enter your personal details to begin your application. You must complete the fields marked in bold with a *
Enter any contact details you may wish to include.
Enter your email address, this will be used as your login. You must create a password. This will allow you to login to the app on the mobile phone.
Consent and proceed with the application.
The next page will confirm
your login has been created
and will provide your citizen
reference number. You can
proceed with the application.
Enter your address using the postcode lookup.
Select the correct address from the
list provided to continue the application.
You will be prompted
to select the age
category under which
you are applying from
the list of services.
You will be prompted to upload a photograph,
this can be done using the live capture feature
if you have a camera, or by browsing to and
uploading an existing file.
The system will prompt you to crop the photograph
to the correct dimensions and it will then be stored
against the record. Click the Confirm Image button
after cropping to proceed to the next stage. If you
do not yet have a photograph, you can leave the
application at this point and return to it later.
Depending on the card type
chosen, you will be prompted
to record details of the
evidence of your entitlement.
You can upload a file
or capture an image
using the camera.
When the proof has been
correctly entered, the box
will turn green. Click
proceed to continue.
If a proof document is uploaded
that contains a date of birth, but
which does not have a photograph
on it you will be prompted to
upload a document that contains
a photograph as proof of identity.
The application is now
complete, you will be
provided with a preview
of your ID. The application,
alongside the associated
proof documents will then
be checked by back office
staff.
You can download your
pass immediately in the
interim by clicking the
“Login Now” button and
logging in using the
credentials you provided.
Once logged in
to the app, the
pass will appear
as shown on
the left.
Tap on the pass to view
the ID.
If challenged, you can
show that the app is
live by dragging down
on the screen to refresh
the date/time displayed
at the bottom.
If your application is
refused, or once you
are no longer entitled
to the pass, you will
see the image on
the left.
If you are required to
upload any more
documents as proof,
you will be invited
to log back in to
the portal at
https://escc.smartcitizen.net/public/
The screen on the
right will be displayed
when you log back in.
