Certificate Orders
Unsuccessful Applications
If we are unable to issue the certificate you requested, we will refund your payment using the original payment method. You will receive an email explaining why your order could not be fulfilled.
Cancellation Rights
Under the Consumer Contracts Regulations 2013, customers have the right to cancel an order for non personalised goods within 14 days for a full refund.
Certificate orders are personalised documents produced based on the information you supply. For this reason, once processing of your certificate has begun, the order cannot be cancelled or refunded.
If you wish to cancel your application before processing starts, please email: Registrar@eastsussex.gov.uk
Uncollected Certificates
If your certificate is not collected, we will retain it for 2 years from the date of the order. We will make reasonable efforts to contact you during this time. After 2 years, uncollected certificates will be securely destroyed.