Appointment bookings
Rescheduling or cancelling an appointment
If you need to reschedule or cancel your appointment, please contact the Registration Service as soon as possible. We will do our best to accommodate requests to change an appointment date or time, subject to availability. Any applicable refund will be processed in line with our refunds policy.
Reschedule/cancellation code
Some appointment confirmation emails include a reschedule/cancellation code. If you have been provided with a code, you may be able to manage your booking online using our appointment management page.
Short notice
Appointments cancelled within 48 hours may not be eligible for a refund. Where a refund is due, it will normally be made using the original payment method.
Refunds for pre-paid certificates
If you have paid in advance for certificates while booking your appointment and no longer require them, you may be entitled to a refund, provided the certificates have not already been produced, issued or dispatched. Please email registrar@eastsussex.gov.uk with your transaction number so that we can arrange a refund.
Requests for refunds should be made as soon as possible. Where a refund is approved, it will be returned using the original payment method.