Privacy notice - Top up payments consultation for residential accommodation
This privacy notice covers the top-up payments consultation carried out with clients and third parties.
East Sussex County Council takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met.
What information is being used?
We don’t ask you in the survey to provide any personal information or contact details. Instead each paper survey and email includes a unique code. We would use the code to identify you if we needed to update your records, resolve an issue or looking into a safeguarding concern.
How will your information be used?
Your survey response will be treated as anonymous unless we need to:
- update your records in one of our databases
- look into an issue that you have made it clear you would like us to sort out
- investigate a safeguarding concern if the response suggested that your, or someone else’s, health or safety was at risk
We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.
Our staff are trained to handle your information correctly and protect your confidentiality and privacy.
Your information is processed in the UK or in a country with an adequacy agreement with the UK.
What is the legal basis for processing your information?
We have a statutory duty to safeguard adults in East Sussex. This duty would cover any processing of your information to look into a safeguarding concern. It’s important that we have up-to-date records for our clients, as this allows us to support you. We would only look into an issue where you make it clear you wish us to do so. The data is processed under Section 3 Local Govt Act 1999 (requirement to consult) Section 42 Care Act (safeguarding).
How long will your information be kept for?
Your updated records in our database will be retained according to our adult social care privacy notice. We will keep individual responses to the consultation for three years after a decision is made. All the individual responses would then be deleted, although we would retain the anonymised consultation report.
Sharing your information
We may need to share your information internally in order to update your records, resolve an issue or look into a safeguarding concern.
Any sharing of personal data is always done:
- on case-by-case basis
- using the minimum personal data necessary
- with the appropriate security controls in place
- in line with legislation.
Information is only shared with those agencies and bodies who have a "need to know" or where you have consented to the sharing of your personal data to such persons.
We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.
Under data protection legislation, you have the right:
- to be informed why, where and how we use your information
- to ask for access to your information
- to ask for your information to be corrected if it is inaccurate or incomplete
- to ask for your information to be deleted or removed where there is no need for us to continue processing it
- to ask us to restrict the use of your information
- to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
- to object to how your information is used
- to challenge any decisions made without human intervention (automated decision making)
Please visit data subject rights for further details.
How to find out more or complain
Should you have any further queries on the uses of your information, please speak directly to our service:
Phone: 01273 481 565
Address: North A Floor, County Hall, St Anne’s Crescent, Lewes, East Sussex, BN7 1UE.
You can also contact the Information Commissioner's Office (ICO) for further information or to make a complaint:
Information Commissioner's Office
Cheshire SK9 5AF
Phone: 0303 123 1113 (local rate)