Privacy notice - Shared Lives feedback survey
Overview
This Privacy notice covers Adult Social Care’s feedback survey of adults accessing the Shared Lives service.
You have been asked if you would like to anonymously share your experience of accessing the Shared Lives service. This feedback will support the service to identify what it is doing well, and what improvements could be made in order to meet the Care and Quality Commission’s (CQC) ‘I statements’.
East Sussex County Council takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met.
What information is being used?
Your online survey response will be collected and stored on our survey platform the Consultation Hub. Delib, our data processor will collect your IP address. If you choose to receive a copy of your response to the survey, you will need to provide your email address (which East Sussex County Council will not have access too). If you complete a paper version of the survey, our consultation team will input your response manually onto the Consultation Hub. You can read more in our privacy notice for the consultation hub.
We will ask you to provide your opinions and experience of the Shared Lives service anonymously. We do not ask you to provide any personally identifiable information.
How will your information be used?
We will use your information to assess the Shared Lives service performance, and identify where improvements can be made.
We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.
Our staff are trained to handle your information correctly and protect your confidentiality and privacy.
Your information is processed in the UK or in a country with an adequacy agreement with the UK.
What is the legal basis for processing your information?
Health and Social Care Act 2008 (regulated activities), Regulations 2014 - Regulation 17: ‘Good Governance’, explains that providers must have effective governance, including assurance and auditing systems or processes. These must assess, monitor and drive improvement in the quality and safety of the services provided, including the quality of the experience for the people using the service.
Local Government Act 1999, Section 3 – “A best value authority must make arrangements to secure continuous improvement in the way in which its functions are exercised, having regard to a combination of economy, efficiency and effectiveness”.
How long will your information be kept for?
Personal data will be kept in line with the ESCC retention schedule. This is outlined in CN1.12, all raw data will be kept for 2 years before being destroyed. All anonymised, processed data gathered from the survey will be kept for 4 years as outlined in CN1.14, before being destroyed.
Sharing your information
We ask that you do not provide any personally identifiable information in this survey. Any personal data you do submit will only be shared with staff in the Insight, Information and Communications team in Adult Social Care who are managing the survey. All survey data will be aggregated and/or anonymised before being shared with the Shared Lives managers and heads of service to inform service improvement and performance.
Any sharing of personal data is always done:
- on a case-by-case basis
- using the minimum personal data necessary
- with the appropriate security controls in place
- in line with legislation.
Information is only shared with those agencies and bodies who have a "need to know" or where you have consented to the sharing of your personal data to such persons.
We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.
Your rights
Under data protection legislation, you have the right:
- to be informed why, where and how we use your information
- to ask for access to your information
- to ask for your information to be corrected if it is inaccurate or incomplete
- to ask for your information to be deleted or removed where there is no need for us to continue processing it
- to ask us to restrict the use of your information
- to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
- to object to how your information is used
- to challenge any decisions made without human intervention (automated decision making)
Please visit data subject rights for further details.
How to find out more or complain
Should you have any further queries on the uses of your information, please speak directly to our service:
Consultation.ASC@eastsussex.gov.uk
To complain about the use of your information, please contact our Customer Services Team or our Data Protection Officer.
Further information on making a complaint.
You can also contact the Information Commissioner's Office (ICO) for further information or to make a complaint:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113 (local rate)