Our social media sites
Our privacy notice tells you how we process your information when you contact us via social media.
Our main Council sites
East Sussex County Council on Facebook
East Sussex County Council (ESCC) on X (formerly known as Twitter)
East Sussex County Council on LinkedIn
East Sussex Jobs on Facebook – find out about job vacancies at East Sussex County Council
Your East Sussex on Instagram – ‘Your East Sussex’ is our lifestyle website for residents and visitors to East Sussex
Councillors
Chief officers
Roads
ESCC Highways on X – latest roadworks, maintenance and gritting
Transport for the South East on Facebook - powering the economy, bringing together the area’s transport authorities and local partnerships
Children and families
Adoption and fostering
Adoption South East on Facebook
Education
Education East Sussex on Facebook - we're here to support schools and families with all things to do with education as part of East Sussex County Council
Education East Sussex on LinkedIn
Advice for families
Information for Families on Facebook - advice to families of children and young people 0-25
East Sussex Parents on Instagram – support and advice on parenting
The Parenting Team on Facebook
ParentLink on YouTube – videos for parents
Under 5s
50 Things to do Before You’re Five on Facebook - activities for families living with children under the age of five
Special needs
SEND East Sussex on Facebook - our Local Offer information, events and resources about all things Special Educational Needs and Disabilities (SEND) in East Sussex
For professionals
Early Years Improvement Team on Facebook – updates for professionals working in early years and childcare settings
Social work in East Sussex on Facebook - updates for social workers in children’s services
Early Help 0–19 service
Rother Family Hubs on Facebook - covers Bexhill, Rye, Battle and Ticehurst areas.
Hastings and St Leonards Family Hubs on Facebook - covers Hastings, Hollington, St Leonards and Robsack areas
Lewes and Havens Family Hubs on Facebook - covers Lewes, Newhaven and Peacehaven areas
Eastbourne, Hailsham and Seaford Family Hubs on Facebook - covers Eastbourne, Devonshire, Shinewater Hailsham and Seaford areas
High Weald Family Hubs on Facebook - covers Uckfield, Heathfield and Crowborough areas
Schools
Schools ICT on LinkedIn - we provide high quality and comprehensive IT support services within the East Sussex education sector
Schools ICT Services on Facebook
Services 2 Schools on LinkedIn - we offer a wide range of services to support schools, academies and educational settings in East Sussex
Young people
Pictures on Flickr
Libraries
Local and family history
The Keep Archives on Facebook – collections of the East Sussex Record Office (ESRO), the Royal Pavilion & Museums Local History Collections and the University of Sussex Special Collections
The Keep Archives on Instagram
East Sussex Records Office on X – archives for the county and Brighton & Hove
East Sussex World War One on X – memories and events commemorating the centenary of the First World War in East Sussex
Care and housing
Learning Disability Services for Adults in East Sussex on Facebook
Arts, leisure and sport
East Sussex Academy of Music on Facebook - offers courses for students aged 16 to 18 in A-level Music, A-level Music Technology and BTEC L3 Music
East Sussex Academy of Music on X
Buzz Active on Facebook – outdoor activities in stunning locations in East Sussex
Community
Weddings & Ceremonies in East Sussex on Facebook - weddings, civil partnerships, renewal of vows or any non-statutory ceremony
East Sussex County Council Community on Facebook – help for third sector organisations to identify funding needs
Economy and Employment
Procurement and Economy on X – doing business with us
East Sussex Strategic Partnership on X – brings together public services, local businesses, community groups and voluntary sector organisations
Careers Hub East Sussex on Facebook - we support young people across the area with their careers and preparing them for the world of work.
Careers Hub East Sussex on Instagram
Careers Hub East Sussex on LinkedIn
Employability & Skills East Sussex on Facebook - we bring businesses and training providers together to improve employment opportunities for adults
Countryside
How we use social media (our policy)
Our social media accounts are a quick and easy way to contact us about council services for residents, businesses and visitors to the county. Our privacy notice tells you how we process your information when you contact us via social media.
We want you to receive a high quality service however you choose to get in touch.
Our commitment to you:
- we will be friendly, polite and honest
- we will always try to answer your query straight away
- if we can’t resolve the matter immediately we will give you the name and contact details of the person who will respond
- we will protect your privacy
- we will monitor our social media accounts and keep a record of all posts to and from our accounts
- we will maintain the Council’s customer service standards, as set out in our Customer Promise.
Responding and replying
We try to respond to queries within one working day.
Most of our accounts are monitored during normal working hours 8.30am to 5pm (4.30pm on Fridays). See each account for their individual response times.
To keep your personal data private, never disclose information of a confidential nature when you post a message to us.
If your query is serious, urgent, or involves personal details, you might want to telephone or contact one of our services online instead. If are not happy with a service, here’s some guidance on how to make a complaint.
Liking and following
Please don’t be offended if we don’t ‘like’ or ‘follow’ you on social media. We usually only follow or like people who provide information that is pertinent to our work as a local authority (for example central government accounts, local media, and our partners) or those whose information we can pass on for the benefit of many local people.
There will also be times we’ll need to like or follow an account in order to take part in conversations.
Just because we like or follow someone, repost or share their information, it doesn’t mean that we endorse them.
Sharing and retweeting
If we share information, we are not necessarily endorsing it.
We try and share or repost information that we think will be of interest or of use to you, however please don’t be offended if we don’t retweet something you want us to.
Acceptable use
We reserve the right to keep a record of and remove any contributions that break any of the following acceptable use guidelines:
- be civil and polite
- don’t post messages that are unlawful, libellous, harassing, defamatory, offensive, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
- don’t swear
- don’t post content copied from elsewhere for which you do not own the copyright
- be cautious about what you repost: if you share or repost with a photo that someone else used without the photographer’s permission, you may be liable to prosecution, just as the original person who posted may be liable
- don’t post the same message, or very similar messages, more than once (also called “spamming”)
- don’t publicise your, or anyone else’s, personal information, such as contact details
- don’t advertise products or services
- don’t impersonate someone else.
On occasion, some people’s behaviour towards our staff can get out of hand and has an impact on their wellbeing and on our work. Please see our policy for managing unreasonable customer behaviour, which aims to set out to staff and customers how we will manage the rare situations when customers behave unreasonably in their contacts with us.
Restricting communication, such as blocking, will be considered as a final approach, if a customer contravenes the guidance set out above.
Pre-election period
In the six-week run up to an election, we will continue to publish important service announcements using social media. However during this time, councils have to be especially careful not to say anything that could be seen to support any political party or candidate.
So although we might post less, that doesn’t mean we’re not doing anything. Our work will continue through the pre-election period. We just won’t be talking about it much in the run-up to the election. This is in line with central government election guidance (.GOV).
Our staff policies
As with our other personnel policies, if you work for East Sussex County Council, please see our intranet for our social media policy for those who it as part of their job, and our policy for those using it in a personal capacity.