A guide to Adult Social Care. Easy Read version
Getting Support - 2023 version
This leaflet will tell you about Adult Social Care and getting support.
This leaflet will tell you about Adult Social Care and getting support.
If you need help to understand this booklet and have no support, please call
Health and Social Care Connect:
0345 60 80 191
They will be able to answer any questions you may have.
If you need help to understand this booklet and have no support, please call
Health and Social Care Connect:
0345 60 80 191
They will be able to answer any questions you may have.
If you need help to understand this booklet, you could ask
- someone in your family or a friend
- a support worker
- a carer
If you need help to understand this booklet, you could ask
- someone in your family or a friend
- a support worker
- a carer
What we do
Adult Social Care helps adults who need care and support.
Our role is to help people to live a healthy and independent life.
Adult Social Care helps adults who need care and support.
Our role is to help people to live a healthy and independent life.
Anyone can ring us and ask for help.
Anyone can ring us and ask for help.
We will talk with you about what you need.
We call this an assessment.
We will talk with you about what you need.
We call this an assessment.
We offer support services to the people who need the most help.
If we cannot offer you support, we will talk to you about what you could do next.
We offer support services to the people who need the most help.
If we cannot offer you support, we will talk to you about what you could do next.
Some of the ways we can help
We can provide support at home if you have been ill or in hospital.
We can provide support at home if you have been ill or in hospital.
We can provide support with personal care, like getting washed and dressed.
We can provide support with personal care, like getting washed and dressed.
We can make changes to your home to help you move around and keep safe.
We can make changes to your home to help you move around and keep safe.
We can provide equipment or support if you are deaf or blind.
We can provide equipment or support if you are deaf or blind.
We can help to find support or a personal assistant.
We can help to find support or a personal assistant.
We can help you to connect with local support or people you know who can help you.
We can help you to connect with local support or people you know who can help you.
We can help you to find the right support to suit your needs.
We can help you to find the right support to suit your needs.
We can help to find learning, work and social activities.
We can help to find learning, work and social activities.
We can help to provide support during the day.
We can help to provide support during the day.
Will I have to pay for the services?
Information and advice is free.
You do not have to pay for an assessment.
Information and advice is free.
You do not have to pay for an assessment.
You may have to pay for some services.
You may have to pay for some services.
How much you pay depends on what you can afford.
We will look at how much money you have to work out what you can afford.
How much you pay depends on what you can afford.
We will look at how much money you have to work out what you can afford.
If you need help to pay for services, you will get a personal budget.
- A personal budget tells you
- what we will pay
- what you will pay.
If you need help to pay for services, you will get a personal budget.
- A personal budget tells you
- what we will pay
- what you will pay.
Planning your support
You will have a say in which services you want to support you.
You will have a say in which services you want to support you.
Then:
- you can use cash from your personal budget and pay the service yourself. This is called a direct payment.
or
- Adult Social Care will pay the services for you.
Then:
- you can use cash from your personal budget and pay the service yourself. This is called a direct payment.
or
- Adult Social Care will pay the services for you.
Homes that offer care and support
If you are thinking of moving to a home that gives you care or support:
If you are thinking of moving to a home that gives you care or support:
We can give you advice
We can give you advice
We may be able to help you stay in your own home
We may be able to help you stay in your own home
We will help you work out what you have to pay.
We will help you work out what you have to pay.
If you are a carer
If you look after someone we may be able to give you some support.
If you look after someone we may be able to give you some support.
Please see our Easy Read leaflet called Do you look after someone?
Please see our Easy Read leaflet called Do you look after someone?
Other ways to find information
East Sussex 1Space
Information about care and support services in your area.
East Sussex 1Space
Information about care and support services in your area.
East Sussex Community Information Service (ESCIS)
Community groups and activities in your area.
Phone 01273 481 754
Email: ESCIS
East Sussex Community Information Service (ESCIS)
Community groups and activities in your area.
Phone 01273 481 754
Email: ESCIS
Support with Confidence
Information about services that have been checked for quality, training and safety.
Phone 01323 463 440
Support with Confidence
Information about services that have been checked for quality, training and safety.
Phone 01323 463 440
Living a healthy lifestyle
Making healthy changes to your lifestyle can make your life better.
To find out how to make changes, contact One You East Sussex
Phone 01323 404600
Living a healthy lifestyle
Making healthy changes to your lifestyle can make your life better.
To find out how to make changes, contact One You East Sussex
Phone 01323 404600
If you have been treated badly or are worried about someone
Call Health and Social Care Connect:
0345 60 80 191
If it is an emergency, call 999
Call Health and Social Care Connect:
0345 60 80 191
If it is an emergency, call 999
We will talk to the person.
We will plan how to keep them safe.
Click here for an easy read guide to keeping people safe: Make Safeguarding Personal.
We will talk to the person.
We will plan how to keep them safe.
Click here for an easy read guide to keeping people safe: Make Safeguarding Personal.
Complaints and suggestions
If you would like to talk to us about your service or make a complaint:
If you would like to talk to us about your service or make a complaint:
For more information
Health and Social Care Connect
St Mary’s House
52 St. Leonard’s Road
Eastbourne
BN21 3UU
Health and Social Care Connect
St Mary’s House
52 St. Leonard’s Road
Eastbourne
BN21 3UU
Phone call
0345 60 80 191
Phone call
0345 60 80 191
Text message
07797 878 111
Text message
07797 878 111
Minicom via type talk
18001 0345 60 80 191
Minicom via type talk
18001 0345 60 80 191
This document was made together with the Involvement Matters Team (IMT).
IMT is the East Sussex reference group for adults with learning disabilities.
This document was made together with the Involvement Matters Team (IMT).
IMT is the East Sussex reference group for adults with learning disabilities.
IMT help to create and check the quality of Easy Read information on behalf of the East Sussex Learning Disability Partnership Board.
IMT help to create and check the quality of Easy Read information on behalf of the East Sussex Learning Disability Partnership Board.