Policies, Strategies and Plans

2. Communication

We will openly engage and listen to local communities to help shape the highway services we deliver. We will keep our customers informed of activities on the highway network and manage expectations about the services we can deliver. We will also provide clear, accurate and reliable information in a timely way, developing positive relationships with stakeholders at all levels.

Find out more

Customer Care standards and how to contact us

Giving feedback and our complaints procedure

Print entire guide