Privacy notice - Joint Community Rehabilitation (JCR) service evaluation questionnaire
Overview
This privacy notice covers the information we collect about you through the Joint Community Rehabilitation (JCR) Evaluation Questionnaire. The questionnaire is used to support ongoing service development and provide the opportunity for people to be involved in future focus groups or forums.
East Sussex County Council takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met. This is inline with our responsibilities as a data controller.
What information is being used?
The JCR Evaluation Questionnaire asks you to share your personal data with us, which may include name, telephone number or address.
If you choose to be contacted in the future as part of our ongoing consultation with people who have used out service, you will need to provide your contact details.
How will your information be used?
Your information will only be used and reported anonymously to support the activity for which you have completed the JCR Evaluation Questionnaire. We will use your information to help us:
- plan and improve our services
- look into an issue or complaint that you have made it clear you would like us to try and sort out
- investigate a safeguarding concern if the response suggested that your, or someone’s, health or safety was at risk
- contact you in the future as part of our ongoing consultation with people who receive our service
We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.
Our staff are trained to handle your information correctly and protect your confidentiality and privacy.
Your information is processed in the UK or in a country with an adequacy agreement with the UK.
What is the lawful basis for processing your information?
The JCR Evaluation Questionnaire is optional and includes a ‘No’ option for you to opt-out of being contacted as part of our ongoing consultation with people who have used our service.
By completing the survey you are consenting to your information being used for the purposes set out in this privacy notice.
How long will your information be kept for?
The information you provide on the questionnaire will be kept for a minimum of 8 years, when the information will then be reviewed and deleted.
Sharing your information
We may share your information internally in order to resolve an issue or complaint or raise a safeguarding concern. We will not share your information externally unless you give us permission to do so in order to resolve an issue or complaint.
Any sharing of personal data is always done:
- on case-by-case basis
- using the minimum personal data necessary
- with the appropriate security controls in place
- in line with legislation.
Information is only shared with those agencies and bodies who have a "need to know" or where you have consented to the sharing of your personal data to such persons.
We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.
Your rights
Under data protection legislation, you have the right:
- to be informed why, where and how we use your information
- to ask for access to your information
- to ask for your information to be corrected if it is inaccurate or incomplete
- to ask for your information to be deleted or removed where there is no need for us to continue processing it
- to ask us to restrict the use of your information
- to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
- to object to how your information is used
- to challenge any decisions made without human intervention (automated decision making)
Please visit data subject rights for further details.
How to find out more or complain
Should you have any further queries on the uses of your information, please speak directly to our service:
Complaints and Feedback Team
Phone: 01273 481242
Email: ASC complaints feedback
Making a data protection complaint
You have the right to complain if you consider that the Council has not handled your personal information in accordance with data protection law.
You can make a complaint by contacting our Customer Services Team:
- details on our data protection page.
Alternatively, you can contact our Data Protection Officer:
Data Protection Officer
Email: dpo@eastsussex.gov.uk
Address:
Data Protection Officer
East Sussex County Council, County Hall
St Anne's Crescent
Lewes
East Sussex
BN7 1UE
We will:
- acknowledge your complaint within 30 days of receiving it;
- take appropriate steps to investigate and respond to your complaint; and
- tell you the outcome of your complaint without undue delay.
Further information about how we handle data protection complaints, including how to make a complaint and what information you should provide, is available on our data protection complaints page.
Complaining to the Information Commissioner
If you are dissatisfied with the Council’s response, you can ask the Information Commissioner’s Office to consider your complaint. The Information Commissioner will normally expect you to have raised your concerns with the Council first.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: Make a complaint to the ICO