Privacy notice - Adults portal
Overview
This Privacy notice covers members of the public or professionals using the Adults Portal
East Sussex County Council takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met.
What information is being used?
Information for client or representative:
As the portal is another way to access and complete assessments and forms etc you will be asked to provide the same information as if you were accessing the same form via a different route. This may include things like your name, address, Date of Birth, age, gender, and ethnicity or the information of the person you are supporting. To use the portal you must provide an email address and address, this is not required for accessing the form via other routes.
Information for professionals:
If you are a professional you will provide your work email address, your work address, your professional role and the organisation you work for.
How will your information be used?
We hold information so that we can provide services that you, or professionals working with you request and keep in touch with you directly where appropriate. We hold information to create your account on the portal, this also applies to professionals. This allows you to save and submit forms.
We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.
Our staff are trained to handle your information correctly and protect your confidentiality and privacy.
Your information is processed in the UK or in a country with an adequacy agreement with the UK.
What is the legal basis for processing your information?
Our legal basis for collecting and processing adult’s and professional’s data is to fulfil our legal obligations and when it is considered necessary to enable us to carry out our tasks, functions, duties or powers or to perform a task carried out in the public interest. This is in line with GDPR Article 6,1 (c & e).
Where we rely on seeking your Consent to process your data, we will ask on an individual basis.
How long will your information be kept for?
Portal forms will be kept for 90 days at which point the data is stored in the main system. Please see the Council retention schedule for more information.
Sharing your information
We will use the information you submit via the portal in the same way we would use the information you provide via other routes. For more information see the Adult Social Care Privacy Notice.
Any sharing of personal data is always done:
- on a case-by-case basis
- using the minimum personal data necessary
- with the appropriate security controls in place
- in line with legislation.
Information is only shared with those agencies and bodies who have a "need to know" or where you have consented to the sharing of your personal data to such persons.
We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.
Your rights
Under data protection legislation, you have the right:
- to be informed why, where and how we use your information
- to ask for access to your information
- to ask for your information to be corrected if it is inaccurate or incomplete
- to ask for your information to be deleted or removed where there is no need for us to continue processing it
- to ask us to restrict the use of your information
- to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
- to object to how your information is used
- to challenge any decisions made without human intervention (automated decision making)
Please visit data subject rights for further details.
How to find out more or complain
Should you have any further queries on the uses of your information, please speak directly to our service:
To complain about the use of your information, please contact our Customer Services Team or our Data Protection Officer.
Further information on making a complaint.
You can also contact the Information Commissioner's Office (ICO) for further information or to make a complaint:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113 (local rate)