Annual Parking Report 2022/23

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Foreword

Welcome to the Annual Parking Report for 2022/23, along with the financial information and detail of our permit schemes across the four Civil Parking Enforcement (CPE) areas in the County. This year’s report aims to give a further insight into some of the other important work the team does and some information you may not know about the legislation, how our reviews work and what you should do if you do get a Penalty Charge Notice (PCN).

The team has introduced camera enforcement to two bus lanes in Eastbourne in conjunction with the town improvement plan. The first review of parking restrictions in Rother District since the introduction of CPE has started and over 1,200 requests for new or changes to parking restrictions have been received. The Parking Service also supported partners at events across the county including the Lewes and Hastings Bonfire night celebrations.

I hope you find our report helpful and informative.

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The Parking Team

The team are responsible for managing the four CPE areas across the County in Eastbourne and Hastings Boroughs and Lewes and Rother Districts. The team is made up of four sub teams. Their responsibilities include managing the enforcement contract, notice processing, contract monitoring, customer care and the review of existing and development of new parking schemes.

Notice Processing Team

There are seven notice processing officers in the team and one principal officer.

The notice processing team’s main duties include:

• Investigating and responding to challenges/representations received after a PCN has been issued
• Compiling evidence and attending hearings at the Traffic Penalty Tribunal (TPT)
• Dealing with enquiries regarding Enforcement Agents where a warrant has been issued because a PCN hasn’t been paid
• Reviewing footage from bus lane cameras and issuing PCN’s where unauthorised vehicles have been seen using them
• Transferring liability where vehicle ownership has been proven

The notice processing team work closely with all other members of the parking team as well as our enforcement contractor, NSL.

The challenges they receive are wide and varied and most require some kind of further investigation to be able to reach a decision.

One day they may be getting evidence ready for a hearing they have at TPT, the next they may be dealing with enforcements agents that have clamped or removed someone’s vehicle in the process of recovering a PCN debt. Below is what a day may look like in the life of a Notice Processing Officer.

A day in my life as a notice processing officer

I normally get into the office at around 8am. A few of my work colleagues are already there, as well as members of some of the other teams that work for East Sussex County Council.

I get settled, catch up on what everyone has been doing while I’m logging in to all the systems I need to be working with today. The case management system we use, Taranto, which is where all Penalty Charge Notices (PCNs) that have been issued are stored. I can see all the details about the PCN here. When it was issued, why it was issued, where it was issued, any notes the Civil Enforcement Officer (CEO) may have added to the case as well as all the photographs that have been taken when the PCN was issued. Here is where I spend most of my time. Any challenges made against PCNs are added to the case and I can view the challenge made as well as any evidence that may have been provided by the customer.

I also log in to NSL Apply which is the permit system used in East Sussex. Here I have access to check to see what permits are valid and who they have been issued to and what vehicles they cover. The first case I deal with is someone who says they have a permit to park in this street but were still issued a PCN. They have a permit for this zone so I’ll need to check on Taranto to see why the PCN was issued. I check the photos, check why the PCN was issued and I see what’s happened, they do have a permit for this area but they’ve mistakenly parked in a bay that is pay and display only.

The phone rings, I have a customer on the line that wants to know what’s going on with the challenge they’ve made, they haven’t heard anything since they sent it in. After taking some details and doing a quick check I can confirm to them that we have received their challenge and the case is currently on hold until we look at it and make a decision or ask for further evidence. We will then respond back to them with the outcome. We receive on average 20 phone calls a day.

The next case I deal with is someone who says they parked in a pay and display bay and they paid via RingGo, our cashless parking system, but still received a PCN. Checking the case on Taranto everything looks like the PCN was issued correctly. The CEO has checked on his handheld computer to see if this vehicle had a virtual parking session but found nothing. They’re definitely parked in a pay and display bay, I log into our pay by phone provider RingGo to check this one. Once logged in to the back office system for RingGo and doing a quick search I can see what has happened, the owner has entered the VRM for their vehicle but instead of the letter O has entered a number 0. They have not received any PCNs prior to this, I explain what has happened in the response and cancel the PCN on this occasion.

After working through some more challenges and then having my lunch break I go back to more challenges. Someone has received a PCN because they parked in a disabled bay but left their blue badge in the glovebox. They’ve supplied a copy of the badge which allows me to check with the blue badge team that the badge is valid and that’s another case dealt with. Whilst dealing with this challenge I get an email from my manager, a new case has come into the Traffic Penalty Tribunal and it’s been allocated to me. This means I need to dedicate some of my time over the next few days to get all the evidence uploaded on to their system, check what the appellant says and write a submission of my own. Then I’ll wait to be told what type of hearing there will be, I will attend the hearing to present evidence on behalf of East Sussex County Council to the adjudicator. I deal with a few more cases, check some letters that my colleagues are sending out that day to make sure everything is OK with them and it’s almost time to finish.

Review Team

We are continually reviewing our parking schemes to make sure they meet the changing needs of local communities. A parking review is carried out in each of our four civil parking areas every 16 to 18 months. In each review we consider requests for new controls and requests for changes to existing controls.

There are nine members of the team: six officers, two assistants and one principal officer. Some of the main tasks the team are responsible for are shown below.

• Making, drafting and advertising Traffic Regulation Orders (TROs).
• Entering TROs, sign and machine data onto our visual database, ParkMap, and keeping it up to date.
• For carrying out our parking consultations.
• Applications for disabled bays.
• Applications for access protection markings.

This information is used by the notice processing officers when considering challenges against penalty charge notices.

The review officers liaise closely with other departments; planning, highways, traffic and safety and legal to assist them with up-to-date maps and information on our parking restrictions. They also offer advice to various departments on the practicality of enforcement and help identify what restrictions are appropriate to achieve the desired goals.

Contract Monitoring Team

We have one contract monitoring officer in the team. The officer is responsible for the following:

Monitoring the performance of the parking enforcement contract by measuring Key Performance Indicators (KPIs) and managing meetings on a monthly basis. 

Managing defect reports relating to signage to ensure enforceability of the scheme in conjunction with the streetworks contractor, and monitoring their performance by way of monthly meetings.

They also manage implementation of the works orders for the parking reviews, coordinating the lining work and installation of street furniture for any new or changes to existing restrictions.

Part of their role also includes the maintenance of our on street pay and display machines, ordering parts and compiling tariff and programming updates for Pay and Display machines and RingGo locations during parking review implementation works.

They liaise with various bodies including the boroughs and districts about car park works and events such as Lewes Bonfire.

Business Team

There are four business officers within the team and one principal officer. The business team deal with all other aspects of managing and operating our parking schemes, below are a few examples.

• Finances and budget monitoring.
• Key Performance Indicator (KPI) monitoring.
• Freedom of information requests.
• Responding to customer contact that is not a challenge against a PCN or a response to an open parking consultation.
• Provide advice and draft responses for senior managers and Council Members about parking matters.
• Provide parking advice and help to other teams and departments within the Council and it’s contractors.

The business team support all areas of the parking team and have a wide knowledge covering all aspects of our parking service. This puts them in the unique position of being the only members of the team that can cover all the roles across the wider team. This is helpful in cases of staff absences, or high levels of workflow, to provide support and business continuity for the whole team.

The business team are usually the first point of contact for help, advice and support for other members of the team. Also for other departments within the council. They give support and advice to senior members of the council and draft responses for them about all aspects of the services we provide.

As many of our customers contacts cover different aspects of transport services, the team liaise closely with several other departments, these are most often the transport development control, highway and traffic and safety teams. They also work closely with the finance, corporate complaint, and freedom of information teams.

The team also carry out projects in relation to making sure our parking schemes are efficient and to improve the services we provide.

NSL

Whilst we manage the parking schemes across our CPE areas, we outsource a large part of our parking service to NSL to provide customer service, permits, enforcement and pay and display machine maintenance. The NSL team are split into four main areas.

Customer and Stakeholder Managers (CSMs)

There are three CSMs that manage the four CPE areas. The CSMs deal with all aspects of the successful running of each site, below are a few examples of their responsibilities.

• Managing the team of CEOs, SCEOs and Supervisors.
• Managing the customer service team and permit service.
• Networking with Stakeholders to ensure they are fully conversant and prepared for major events such as Lewes Bonfire and Eastbourne Airbourne. Discussing problem parking areas and looking at ways to resolve issues.
• Investigating complaints.
• Daily management of KPIs.

The CSMs support all operational areas within the East Sussex parking contract and are crucial in the smooth delivery of our contractual requirements.

Enforcement Team

Civil Enforcement Officers (CEOs) are supported by a team of Senior CEOs and Supervisors. Examples of some of the main responsibilities of a CEO are listed below:

• Patrol streets and car parks, to check regulations are being followed
• Give advice to the public on parking regulations and facilities
• Check parking tickets and permits
• Issue Penalty Charge Notices (PCNs) to vehicles parked in contravention

Whilst the above is the main part of the role of a CEO it is not unusual for them to be approached by members of the public for issues not relating to parking.

These include:

• Helping with directions
• Finding where someone has parked
• Finding lost dogs
• Helping children that have locked themselves out of their home
• Contacting emergency services
• Assisting people when they have needed it most

Pay and display machine maintenance team

There are three pay and display engineers who are responsible for management of the machines around the county. See below some of the responsibilities they have.

• Respond to customer reports of machines not working and visiting the machine to correct any faults.
• General cleaning of the machines including removing any graffiti.
• Ensuring batteries are charged and changing batteries when required.
• Escalating faults to the machine provider for faults that cannot be fixed by the engineers.

The engineers are a crucial part of the parking team who assist in keeping machines up and running and reporting any vandalism.

Customer Service Team

There are six people in the customer service team including a team supervisor. The team are the first point of contact for most customers. Some of their main duties are listed below.

• Answering parking, PCN and permit enquiries in a quick and efficient manner, this can be via calls or e-mail.
• Dealing with and approving parking permits for the on-street parking in Eastbourne, Lewes, Hastings and Rother.
• Issuing permits on behalf of Lewes District Council for their car parks.
• Making sure all the relevant documentation for types of permit applications is provided, including suspensions and waivers.
• Work closely with CSM’s and enforcement teams with monitoring the use of permits.

The customer service team deliver a high standard of service which is reflected in our customer feedback.

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Bus Lanes

Bus lanes are enforced for a number of reasons, these include to increase the reliability of bus services in the area and improve journey times for bus passengers. This in turn encourages the use of public transport, cutting down on traffic pollution and congestion.

We introduced two bus lanes in Eastbourne town centre which we started to enforce in September 2022. Prior to enforcement commencing we rolled out a warning notice period. During this time, any unauthorised vehicles that entered the bus lane were sent a notice to the address of the registered keeper warning them of the bus lanes to avoid further contraventions occurring.

The locations of these bus lanes are Gildredge Road and a stretch of Terminus Road, both in Eastbourne town centre. These bus lanes are separate to other lanes of traffic on the road and their boundaries are marked with a solid white line and the words `bus lane` on the ground along each lane. Signs are in place prior to the start of the bus lanes at both locations to warn motorists as they approach. These signs are also repeated along the stretch of Gildredge Road to further give warning to vehicles that may turn onto this stretch from one of the side roads.

Enforcement is intended to keep these bus lanes clear for bus use so the services can run to their specified time frames.

Only buses and cycles are allowed to use the bus lane in Gildredge Road.   Only buses are allowed to use the bus lane in Terminus Road, with an exception for taxis from the hours of midnight till 5am.

The charge for driving in a bus lane is £70, reduced to £35 if paid within 21 days.

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The life of a Penalty Charge Notice (PCN)

You may find yourself walking back to your car one day only to find a Penalty Charge Notice (PCN) attached to your windscreen.

• Why has this been issued?
• Doesn’t the Civil Enforcement Officer (CEO) know I’ve just popped into the bank?
• I left a note in my windscreen saying where I am, and no one came to find me?
• I paid for a virtual parking session, and I’ve still received a PCN?

These may be some of the questions whizzing through your mind? In this section we will explain the process of why a PCN has been issued as well as what happens if you ignore one and how to make a challenge.

A Civil Enforcement Officer (CEO) is required to issue a PCN to any vehicle they see that is contravening the parking restrictions in place there. The CEO will enter some details into their Hand-Held Computer (HHC). These include the vehicle registration number of the vehicle, the location where it’s parked, what make and colour the vehicle is, as well as what the contravention code is of the restriction parked on. The CEO will also check the vehicle for any permit, pay and display ticket, blue badge or note that may be on display. If a pay and display ticket or permit is virtual this can be checked on the CEO’s HHC.

Most parking restrictions (but not all) require an observation period before a PCN can be issued. If the motorist returns to the vehicle before this observation period has finished, they will still have the opportunity to move the vehicle without a PCN being issued. There are some restrictions that do not require an observation period. These include being parked in a bus stop, on a school keep clear marking, in a disabled bay with no blue badge, or parked on yellow lines where there are loading restrictions in place.

It’s important to note that there are some details the CEO will not know. These include who the vehicle belongs to, where they may be, why they’ve parked where they’ve parked or even what kind of day they might be having. Please keep these in mind if speaking with one of our CEOs.

If your vehicle has been issued a PCN you have a right to make a challenge against it. This has to be done in writing, no challenge can be taken over the phone. You can make your challenge online through our website or via email. You can also make a written challenge and post it to us, or complete a challenge form at one of our local libraries. If making a challenge, give us as much information as possible explaining why the vehicle was parked where it was and why you think that the PCN should be cancelled. Please include any evidence you think is relevant to your challenge. This may include receipts for goods, medical notes, pay and display tickets or anything that might help us understand why you were parked there.

The most important thing is not to ignore a PCN! If not paid or challenged the PCN will progress and the charge will increase.

If you want to pay the PCN you can do this at the reduced amount of 50% of the charge if paid within 14 days. This will be £25 or £35 depending on the contravention. After 14 days the charge will increase to the full amount of £50 or £70.

After 28 days a Notice to Owner will be posted to the registered keeper allowing a further 28 days to pay the full amount.

If not paid or challenged after this, a Charge Certificate will be issued which increases the charge by a further 50% which must be paid within 14 days. (Either £75 or £105). At this point there is no further opportunity to challenge or appeal the PCN.

If the PCN is still not paid, then an Order for Recovery will be made to register the debt at Northampton County Court (also known as the Traffic Enforcement Centre, TEC) which increases the amount by a further £9. (Either £84 or £114).

If it is still not paid at this stage, this could lead to a warrant being issued to an Enforcement Agent. This will mean further charges being applied and action taken to recover the debt.

So again, please do not ignore a PCN!

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What is a Traffic Regulation Order (TRO) and why are they important?

TROs are legal documents that are important to manage traffic flow, speed limits and where you can park. They are made to control or restrict the use of the highway for all users including pedestrians and they aim to improve road safety and access to facilities. TROs are either temporary, permanent, experimental, or minor. They are made in line with The Road Traffic Regulation Act 1984. There are two other important pieces of legislation for traffic orders.

1. The Traffic management Act 2004 covers enforcement.
2. The Local Authorities' Traffic Orders (Procedure) (England and Wales) Regulations 1996 describes the procedures needed to propose and introduce new traffic orders and amendments to existing ones.

TRO’s can be used to specify parking restrictions and other conditions under which vehicles may park and they can be enforced by law. The process of making a TRO must go through a specific legal process before it can be sealed and become enforceable, those stages are summarised below.

• A notice, called an Intention Notice, is published in the local newspaper circulating in the area to which the order relates, and in the roads affected.
• Full consultation with statutory consultees is undertaken.
• All associated documents are held on deposit at the district, borough or county council and at a local library. Documents are also displayed on East Sussex Highways website.
• Members of the public have 21 days from the publishing of the Intention Notice to comment or object to the scheme.
• If objections are received a decision is then made by the Planning Committee on how to proceed.
• If no objections are received the order can be sealed and a Has Made Notice published.
• The Has Made Notice must contain the date the order will come in to force, and if someone wishes to challenge the validity of the order how this can be done.
• All orders must be sealed within two years from when the Intention Notice was originally published. If it is not the scheme will need to be re-advertised and whole process restarted.

 

The majority of the TROs we make are either permanent or temporary. Temporary TROs are used when there are scheduled short term works such as resurfacing or utility works. For most other changes permanent TROs are used, some examples of these changes are shown below.

• Permit parking schemes.
• Speed limits.
• Weight restrictions.
• Yellow lines.

 

During the period from 1 April 2022 to 31 March 2023, we processed 18 permanent TROs and 653 temporary TRO. 1386 Public Notices were advertised alongside the TROs.

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Customer contact

In total across the entire parking team, excluding challenges and appeals against PCNs, we dealt with 30,263 customer contacts in 2022-23. Of those contacts, 45 were freedom of information requests and 16 were formal complaints.

As described earlier in the report the parking team is split into different areas to manage the different aspects of the service we provide. The following information about customer contact is split between the customer service, business and review teams. Contact with the notice processing team about PCNs is covered separately. 

Customer service and enforcement teams

Contact with the team

Type of enquiry	Total
Permits	4,678
Request for enforcement	1,411
All other customer contact	17,798

Business Team customer contacts

Contact with the team

Type of enquiry	Total
MP and Councillor	199
FOI Requests	45
Complaints	16
General enquiries	302

Review Team customer contacts

Contact with the team

Type of enquiry	Total
MP and Councillor	14
General enquiries	305

Parking consultations

Consultations	Eastbourne	Hastings	Lewes	Rother	Total
Online review requests received	141	99	112	124	476
Consultation packs sent or delivered	6,086	2,680	771	15,734	25,271
Responses to consultation	255	337	130	2,450	3,172

Access protection marking and disabled parking bay applications

Type of application	Total
APMs	118
DBs	123

Traffic Regulation Orders(TROs)

Type of TRO	Total
Temporary TROs	653
Permanent TROs	16
Experimental TROs	1
Public Notices	1,386

Notice Processing Team customer contacts

The notice processing team received 10,761 challenges and appeals against parking PCNs and 1,025 for bus lane PCNs.

More information about the PCNs issued and the outcomes of the challenges and appeals can be found in the next part of this report.

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Penalty Charge Notices

The total number of PCNs issued in 2022/23 is up on the previous year, a contributing factor to this could be the increase in people’s movement and return to normality following the Covid pandemic.

Eastbourne

Eastbourne PCNs issued by month

PCNs issued by month	2022/23	2021/22
April	1,204	826
May	1,283	1,068
June	1,125	1,243
July	1,482	1,242
August	1,513	1,400
September	1,173	1,183
October	1,291	1,062
November	1,311	1,046
December	1,292	1,045
January	1,119	949
February	1,168	1,051
March	1,122	1,048
Total	15,083	13,163

Hastings

Hastings PCNs issued by month

PCNs issued by month	2022/23	2021/22
April	1,223	875
May	1,206	824
June	1,044	614
July	1,091	594
August	1,168	918
September	1,166	819
October	1,382	985
November	1,101	803
December	969	727
January	1,247	828
February	1,188	841
March	1,175	938
Total	13,960	9,766

Lewes

Lewes on street PCNs issued by month

PCNs issued by month	2022/23	2021/22
April	679	512
May	575	587
June	500	544
July	567	629
August	540	599
September	579	670
October	620	580
November	606	576
December	513	711
January	657	637
February	534	558
March	589	651
Total	6,959	7,254

Rother

Rother PCNs issued by month

PCNs issued by month	2022/23	2021/22
April	709	782
May	647	886
June	574	528
July	867	566
August	923	778
September	665	622
October	780	557
November	673	475
December	679	302
January	786	504
February	728	509
March	718	648
Total	8,749	7,157

Off Street (car parks)

Lewes off street (car park) PCNs issued by month

PCNs issued by month	County Hall 2022/23	County Hall 2021/22	Lewes District car parks 2022/23	Lewes District car parks 2021/22
April	71	0	289	201
May	88	0	241	212
June	92	0	286	235
July	71	0	275	284
August	49	0	234	303
September	47	62	283	338
October	64	59	231	281
November	48	11	144	255
December	53	39	146	241
January	45	25	181	299
February	11	32	225	262
March	37	28	308	331
Total	676	256	2,843	3,242

Bus lanes

Bus lane PCNs issued by month and location in 2022/23

Bus lane PCNs by month	Total	Gildredge Road	Terminus Road
April	0	0	0
May	0	0	0
June	0	0	0
July	0	0	0
August	0	0	0
September	776	542	234
October	814	571	243
November	574	468	106
December	591	508	83
January	515	446	69
February	344	275	69
March	329	269	60
Total	3,943	3,079	864

Parking PCNs issued by contravention code

All PCNs issued by contravention code and location

Contravention	Code	Eastbourne 2022/23	Hastings 2022/23	Lewes 2022/23	Rother 2022/23	2022/23 Total
Parked in a restricted street during prescribed hours	1	3,135	4,454	2,172	1,874	11,635
Parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force	2	1,240	811	246	72	2,369
Parked after the expiry of paid-for time	5	689	432	233	283	1,637
No valid ticket	6	0	1	0		1
Parked with payment made to extend the stay beyond initial time	7	1	0	0		1
Parked without payment of the parking charge	11	652	1,850	277	1,717	4,496
Parked without clearly displaying a valid pay-and-display ticket or permit	12	3,386	2,293	874	236	6,789
Parked in a permit space without displaying a valid permit	16	1,327	6	796	1,942	4,071
Displaying an invalid permit	19	858	72	461	25	1,416
Parked in a suspended bay/space or part of bay/space	21	104	65	358	30	557
Re-parked in the same parking place within the no return period	22	1	0	2	1	4
Parked in a parking place or area not designated for that class of vehicle	23	611	398	22	337	1,368
Not parked correctly within the markings of the bay or space	24	20	14	27	4	65
Parked in a loading place during restricted hours without loading	25	644	608	221	304	1,777
Parked 50 cm or more from the kerb	26	38	20	11	3	72
Dropped footway (new contravention)	27	221	100	52	80	453
Parked on a raised verge	28	0	1			1
Parked longer than permitted	30	764	897	649	947	3,257
Parked in a designated disabled person's parking place without clearly displaying a valid disabled person’s badge	40	611	627	222	464	1,924
Parked in a Police space	42	13	2		0	15
Parked on a taxi rank	45	174	288	85	27	574
Stopped on a restricted bus stop/stand	47	282	360	47	165	854
Parked on a clearway	46				194	194
Parked on a school keep clear	48	198	63	15	10	286
Commercial vehicle in overnight waiting ban	55	1				1
Parked in contravention of commercial waiting	56	3				3
Parked on contravention of a bus ban	57			1
Parked on a footway / verge	62	45	525	183	2	755
Parked without payment of the parking charge (car park)	73			2,540		2,540
Overstayed paid-for time (car park)	80			26		26
Parked in a restricted area (car park)	81			85		85
Expired pay-and-display ticket (car park)	82			371		371
No pay-and-display ticket (car park)	83			7		7
Parked with payment made to extend the stay beyond initial time (car park)	84			1		1
No permit (car park)	85			286		286
Out-of-bay (car park)	86			99		99
Parked in a disabled bay without clearly displaying a valid disabled person’s badge (car park)	87			42		42
Area not designated for class of vehicle (car park)	91			62		62
Parked on a pedestrian crossing	99	65	73	5	32	175
Total		15,083	13,960	10,478	8,749	48,269

Parking PCNs paid

PCNs paid by location and stage

Summary of PCN outcomes	Eastbourne	Hastings	Lewes (On Street)	Lewes (Off Street)	Rother	Total
Paid	10,092	6,842	5,792	3,028	5,573	31,327
At Discounted Rate (£25)	1,787	1,210	1,165	2,229	1,150	7,541
At Discounted Rate (£35)	6,477	4,044	3,562	323	3,503	17,909
At Full Rate (£50)	319	281	201	324	241	1,366
At Full Rate (£70)	1,000	831	562	51	414	2,858
After Charge Certificate (£75)	37	38	33	41	22	171
After Charge Certificate (£105)	133	145	92	5	61	436
After debt registration (£84)	75	70	53	49	62	309
After debt registration (£114)	264	223	124	6	120	737

Bus lane PCNs paid

Bus lane PCNs paid by location and stage

Bus lane PCNs paid	Gildredge Road	Terminus Road	Total
Paid	2,526	554	3,080
At Discounted Rate (£25)	0	0	0
At Discounted Rate (£35)	2,265	449	2,714
At Full Rate (£50)	0	0	0
At Full Rate (£70)	112	24	136
After Charge Certificate (£75)	0	0	0
After Charge Certificate (£105)	77	45	122
After Registration (£84)	0	0	0
After Registration (£114)	72	36	108

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Challenges and appeals

Out of the 48,270 PCNs issued for parking contraventions we received 10,761 challenges and appeals against them.

• 31,327 were paid
• 2,782 were cancelled
• 125 were written off
• 14, 036 are still open
• 28 were appealed to the Traffic Penalty Tribunal (TPT)

Parking PCNs cancelled by reason

Parking PCNs cancelled by location and reason

PCNs cancelled by reason	Eastbourne	Hastings	Lewes on street	Lewes off street	Rother	Total
Adjudicators decision	5	4	0	0	1	10
Blue badge holder	91	65	61	6	82	305
Cashless or Virtual parking - error accepted	189	84	72	74	66	485
CEO error	72	113	73	26	65	349
Mitigating reasons	320	128	118	115	144	825
Emergency; gas, water or electric	14	13	9	0	4	40
Loading or unloading	29	40	27	1	26	123
Medical emergency		3	0	1	1	5
Meter fault	8	7	8	7	2	32
Missing, obscured lines or signs	8	8	3	2	3	24
Multiple PCNs, one contravention	27	25	20	3	12	87
Police vehicle	10	2	0	0	0	12
Processing or system error ESCC	26	9	2	4	7	48
Processing or system error NSL	4	8	18	2	4	36
Unforeseen delay	1	0	0	0	0	1
Valid pay and display ticket supplied	60	18	21	79	39	217
Valid permit held	51	1	4	10	5	71
Vehicle breakdown	27	54	6	3	14	104
Total	945	584	444	334	475	2782

Bus lane PCNs challenged and appealed

Out of the 3,943 PCNs issued for entering a bus lane, we received 1,025 challenges and appeals against them.

• 3,080 were paid
• 139 were cancelled
• 0 were written off
• 724 are still open
• 14 were appealed to the Traffic Penalty Tribunal (TPT)

Bus lane PCNs cancelled by reason

Bus lane PCNs cancelled by reason	Gildredge Road	Terminus Road	Total
Adjudicators decision	5	1	6
Mitigating reasons	52	49	101
Emergency; gas, water or electric	0	1	1
Loading or unloading	0	7	7
Police vehicle	1	1	2
Processing or system error ESCC	10	10	20
Processing or system error NSL	2	1	3
Vehicle breakdown	1	0	1
Total	69	70	139

Appeals to the Traffic and Penalty Tribunal (TPT)

Outcome of appeals made to TPT for parking PCNs

Appealed to Independent Adjudicator (TPT)	12	6	3	2	5	28
Dismissed (PCN upheld)	5	1	3	1	4	14
Not contested (PCN cancelled)	2	1	0	1	0	4
Allowed (PCN cancelled)	5	4	0	0	1	10

Outcome of appeals made to TPT for bus lane PCNs

Bus lane challenge and appeal outcomes	Gildredge Road	Terminus Road	Total
Appealed to Independent Adjudicator (TPT)	13	1	14
Dismissed (PCN upheld)	5	0	5
Not contested (PCN cancelled)	3	0	3
Allowed (PCN cancelled)	5	1	6

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Permits

We have a range of permits available within our parking schemes. These help us to balance the conflicting needs of different types of motorists. Applicants for permits must meet specific criteria to be eligible for a permit. For anyone that is not eligible for a permit, pay and display, time limited bays or car parks are available. More information about the permits we offer is available on our website. 

Eastbourne permits

2,677 resident permits were issued in Eastbourne.

All other types of permits issued in Eastbourne

Eastbourne permits issued by type	Apr-22	May-22	Jun-22	Jul-22	Aug-22	Sep-22	Oct-22	Nov-22	Dec-22	Jan-23	Feb-23	Mar-23	Total
Resident Visitor	3360	4190	3990	3560	5060	3640	3140	3240	4660	4680	5120	3460	48100
Trade	753	621	477	791	661	449	625	329	317	515	475	617	6630
Hotel	5160	8430	9300	7570	9510	5850	6620	4000	2950	4620	5120	4600	73730
Primary Care Trust (PCT)	820	810	1610	1360	1470	900	710	750	1430	900	410	1190	12360
Business user	13	26	3	19	18	14	18	24	19	19	27	11	211
Doctor	1	0	0	0	0	0	2	0	0	0	0	11	14
Volunteer (Eastbourne only)	1	7	7	6	0	34	8	10	0	13	3	6	95

Hastings permits

3,280 resident permits were issued in Hastings borough.

All other types of permits issued in Hastings

Hastings permits issued by type	Apr-22	May-22	Jun-22	Jul-22	Aug-22	Sep-22	Oct-22	Nov-22	Dec-22	Jan-23	Feb-23	Mar-23	Total
Resident Visitor	1396	1514	1482	1575	1643	1283	1402	1550	1553	1183	1381	1298	17260
Business scratch cards	116	301	246	221	205	162	117	119	118	192	170	158	2125
Business	1	0	0	1	0	0	2	1	0	0	3	0	8
Doctor	0	1	0	0	0	0	0	0	0	0	0	0	1
Primary Care Worker (PCW)	9	6	54	31	8	17	6	12	5	3	10	12	173

Lewes permits

2,318 resident permits were issued in Lewes and Falmer.

All other types of permit issued in Lewes

Lewes permits issued by type	Apr-22	May-22	Jun-22	Jul-22	Aug-22	Sep-22	Oct-22	Nov-22	Dec-22	Jan-23	Feb-23	Mar-23	Total
Resident Visitor	2140	2890	2380	2430	3120	2450	2690	2890	2610	2890	2660	1960	31110
Trade	50	120	265	151	151	70	120	160	75	190	225	155	1732
Hotel	0	0	0	30	0	0	0	0	0	0	0	0	30
Primary Care Trust (PCT)	100	200	40	120	880	400	300	270	200	440	480	460	3890
County Hall West (CH)	0	25	16	10	13	10	21	9	13	9	10	21	157
County Hall East (CP)	0	16	11	11	15	20	21	18	8	16	10	15	161
Business	2	0	2	3	1	0	0	0	0	1	0	1	10

Rother permits

2,804 resident permits were issued in Rother district.

All other types of permits issued in Rother district

Rother permits issued by type	Apr-22	May-22	Jun-22	Jul-22	Aug-22	Sep-22	Oct-22	Nov-22	Dec-22	Jan-23	Feb-23	Mar-23	Total
Resident Visitor	3230	3010	3150	3020	3420	2690	2250	3140	2130	2770	2220	3360	34390
Trade	96	123	95	129	170	230	279	50	77	68	65	181	1563
Hotel	310	300	0	30	130	260	0	100	50	0	100	100	1380
Primary Care Trust (PCT)	360	1360	3400	70	330	0	230	30	2200	30	70	110	8190
Business user	3	6	2	2	2	11	6	4	6	3	1	5	51
Doctor	0	0	0	0	0	0	1	1	0	0	1	0	3

Dispensations

These can be issued for vehicles or activities which are not covered by a parking permit or national exemptions. 

Dispensations issued by area

Other types of permits or dispensations	Total
All CPE areas	83
Eastbourne	2
Hastings	15
Lewes on street	7
Lewes off street	18
Rother	5
Eastbourne and Hastings	1
Eastbourne and Lewes	50
Hastings and Rother	3
Emergency care worker permits	123

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Finance

The total income from our Civil Parking Enforcement (CPE) schemes in 2022/23 was £6,807,239. Details of the income, expenditure, and the schemes supported by the surplus are below.

Income from CPE schemes

Income all areas	2022/23 £	2021/22 £
On street charge	3,764,629	3,626,146
Off street charge	68,681	48,173
Permit income	963,848	959,367
Penalty Charge Notices	1,599,323	1,364,460
Bus lane Penalty Charge Notices	114,739
Payments from Other Local Authorities	290,567	283,874
Other income	5,452	7,159
Total	6,807,239	6,289,179

Expenditure of CPE schemes

Expenditure all areas	2022/23 £	2021/22 £
Enforcement contract	2,343,492	2,196,931
ESCC Staff	633,151	655,471
Operational Expenditure (non enforcement)	1,253,734	1,173,534
Bus lane expenditure	21,569
Payments to Other Local Authorities	82,172	89,112
Supported bus network and concessionary fares	1,885,086	1,630,000
Total	6,219,205	5,745,048

Overall surplus for the CPE schemes

Over all surplus all areas	2022/23 £	2021/22 £
Operational Surplus/(Deficit)	588,034	544,131

Payments and investments supported by the CPE surplus

Payments and investments	2022/23 £	2021/22 £
Parking Review	191,042	153,827
Approved by parking board	25,600	0
County Hall	13,183
Real Time Bus Information	156,084	0
Total Payment and investments	385,909	153,827
Net Surplus/(Deficit)	202,125	390,304

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Parking spaces within our parking zones

Eastbourne

Zone	Number of permit only spaces	Number of shared use spaces	Number of pay and display only spaces	Number of disabled spaces	Number of loading bays
A	155	198	49	41	13
B	46	0
G	83	378	15	31	16
J	7	0	0	1
M	25	168	0	0	1
N	44	496	9	24	6
R	12	0		2
S	78	1208	36	18	26
Total	450	2448	109	117	62

Hastings

Zone	Number of permit only spaces	Number of shared use spaces	Number of pay and display only spaces	Number of disabled spaces	Number of loading bays
A	62	14	0	3	0
B	97	45	71	9	3
C	106	0	36	3	0
D	201	44	14	21	5
E	118	0	54	7	3
F	261	72	48	13	6
G	0	269	0	5	0
H	0	534	0	8	0
I	0	157	11	1	0
J	19	0	0	0	0
K	0	135	0	6	0
L	0	101	0	0	0
O	8	0	0	0	0
S	197	0	0	6	0
W	8	0	0	0	0
Total	1077	1371	234	82	17

Lewes

Zone	Number of permit only spaces	Number of shared use spaces	Number of pay and display only spaces	Number of disabled spaces	Number of loading bays
A	393	417	0	0	0
B	135	151	0	4	0
C	106	169	4	2	4
D	119	124	0	9	3
D and E	7	0	0	0	0
E	171	137	0	6	0
F	59	0	0	0	0
HS	38	43	33	9	4
Total	1028	1041	37	30	11

Rother

Zones	Number of permit only spaces	Number of shared use spaces	Number of pay and display only spaces	Number of disabled spaces	Number of time limited only bays
Battle
D	0	51	0	0	0
Bexhill
C	259	304	77	39	97
E	0	744	0	18	0
N	0	607	0	11	0
W	272	54	0	3	0
Rye
A	29	0	0	0	0
B	9	0	0	0	0
Total	569	1760	77	71	97

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