Help with Online Payments
General advice for online payments
You will only be able to make the payment in full for an invoice. The system will not accept part payments towards invoices.
Multiple invoices can be paid in one transaction whether these are of the same or different payment type. Entering details for more than one invoice at a time will populate them in a list and calculate the total.
Accepted Payment Cards
You can pay with the following cards:
We do not accept:
- American Express
You will receive two emails confirming the transaction. One from WorldPay and another from us. Please keep these as a record of your payment. Our records will be updated with the details of your payment soon after validation of your card.
We’ll email you to confirm receipt of your payment, including a reference number to quote if there are any problems
Guidance for making a payment online [596.2 KB] [pdf]
Adult Social Care
Charges for social care services
Choose ‘County Council Invoice’ to make this payment
We recommend that you avoid paying by credit card unless you are able to repay your balance in full each month. If you are unable to repay your balance you are likely to have interest payments added to your balance and we are unable to consider these or the subsequent repayments as outgoing expenses when calculating your financial assessment.
If you have any further enquiries about your Adult Social Care payments please contact us using the information on your invoice or payment request
Alternatively, use the details below.
- Telephone: 01273 481 280
- Email: accounts receivable team
Accounts Receivable Team
Accounts Receivable and Procure to Pay Team
County Hall, St Anne’s Crescent
Monday to Thursday 9am to 5pm
Fridays 9am to 4.30pm
For Blue Badge payments, email: Blue Badge team
For Parking Charges, pay a Penalty Charge Notice (PCN)
For ordering copies of certificates; including birth, marriage and death contact Registration Services
For Education Penalties or School Fines, pay an Education Penalty
Contact for other payment enquiries
If you need help with paying for any other items or services, please contact us using the information on your invoice or payment request.
Privacy and Security
The council's card payment provider is WorldPay. This is a secure site and their systems are checked by banking authorities regularly. The data you submit will be used by WorldPay, to process any card payment.
The council will hold any data submitted on forms on this site in accordance with the Data Protection Act 2018. See our online privacy statement.
Make a Payment
Ensure that you have your invoice number to hand. You will also be asked for another piece of information to verify the invoice number. Depending on the type of invoice you are paying, this may include, postcode, surname, customer number, location reference or some other form of reference number related to the item or service you are paying for.
The site defaults to County Council Invoice. For any other invoice please select 'Pay for a Different Service' and select the relevant invoice from the drop down menu.