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Help with Online Payments

Christmas and New Year opening times

County Hall will close from 4.30pm on Friday 23 December 2022 and will open again at 8am on Tuesday 3 January 2023. See our services with seasonal opening hours.

General advice for online payments

Payment

You will only be able to make the payment in full for an invoice. The system will not accept part payments towards invoices.

Multiple invoices can be paid in one transaction whether these are of the same or different payment type. Entering details for more than one invoice at a time will populate them in a list and calculate the total.

Accepted Payment Cards

You can pay with the following cards:

  • MasterCard
  • Visa
  • JCB
  • Maestro

We do not accept:

  • American Express
  • Diners
  • Laser
  • Solo.

Payment Receipt

You will receive two emails confirming the transaction. One from WorldPay and another from us. Please keep these as a record of your payment. Our records will be updated with the details of your payment soon after validation of your card.

We’ll email you to confirm receipt of your payment, including a reference number to quote if there are any problems

Guidance for making a payment online [596.2 KB] [pdf]


Adult Social Care

Charges for social care services

Choose ‘County Council Invoice’ to make this payment

We recommend that you avoid paying by credit card unless you are able to repay your balance in full each month. If you are unable to repay your balance you are likely to have interest payments added to your balance and we are unable to consider these or the subsequent repayments as outgoing expenses when calculating your financial assessment.

If you have any further enquiries about your Adult Social Care payments please contact us using the information on your invoice or payment request

Alternatively, use the details below.

By post: 

Accounts Receivable Team
Accounts Receivable and Procure to Pay Team
East E
County Hall, St Anne’s Crescent
Lewes
East Sussex
BN7 1UE

Office hours:
Monday to Thursday 9am to 5pm 
Fridays 9am to 4.30pm


Other Payments

For Blue Badge payments, email: Blue Badge team

For Parking Charges, pay a Penalty Charge Notice (PCN)

For ordering copies of certificates; including birth, marriage and death contact Registration Services

For Education Penalties or School Fines, pay an Education Penalty

Contact for other payment enquiries

If you need help with paying for any other items or services, please contact us using the information on your invoice or payment request.


Privacy and Security

The council's card payment provider is WorldPay. This is a secure site and their systems are checked by banking authorities regularly. The data you submit will be used by WorldPay, to process any card payment.

The council will hold any data submitted on forms on this site in accordance with the Data Protection Act 2018. See our online privacy statement.


Make a Payment

Ensure that you have your invoice number to hand. You will also be asked for another piece of information to verify the invoice number. Depending on the type of invoice you are paying, this may include, postcode, surname, customer number, location reference or some other form of reference number related to the item or service you are paying for.

The site defaults to County Council Invoice. For any other invoice please select 'Pay for a Different Service' and select the relevant invoice from the drop down menu. 

Make your Payment