Help with your housing and staying in your own home

If you are having trouble coping with your housing, are at risk of losing your home, are in unsuitable accommodation or already homeless, there are services to help you.

This includes help to give you the skills you need to manage your housing issues – from debts and benefits, repairs, landlords and neighbours, to getting help to manage your mental health or substance misuse.

Don’t put it off – it’s never too soon to ask for help if you think you need it.

STEPS to stay independent is a free and confidential housing support service for people aged 60 or over and Home Works is a free and confidential housing support service for people aged 16 to 59. The services offer short term support to help people stay living independently if they need advice and support to:

  • Look into more suitable accommodation
  • Deal with tenancy and mortgage worries
  • Keep warm and reduce energy bills
  • Ensure their home is safe
  • Manage household bills and debts
  • Obtain daily living equipment

The services also offer advice and support where someone is:

  • at risk of losing their home for reasons such as domestic violence, relationship breakdown or health issues
  • already homeless or living in a B&B or hostel
  • living in poor quality or unsuitable accommodation

How to contact STEPS

If you live in Eastbourne, Lewes or Wealden, contact STEPS West – Phone: 01323 436 414. Text: 07970 668 106. Email: referrals@stepswest.co.uk

If you live in Hastings or Rother, contact STEPS East – Phone: 0300 123 2422 (local rate). Text: 07944 140 016. Email: referrals@stepseast.co.uk

You can find out more information about STEPS to stay independent on East Sussex 1Space.

How to contact Home Works

Home Works accepts formal referrals from professionals working in Adult Social Care, including Health and Social Care Connect, Children’s Services and local housing authorities’ Housing Options teams.

The referral form for Home Works and more information about the service can be found here: Home Works