Consider your complaint

If you would like us to look at your complaint, please tell us what happened and what you would like us to do to make things better.

If you do not tell us these things, we might not be able to respond. Before you send your complaint, think about what you want to say and what you hope will happen.

You can read our complaints policy for more information.

Your options are:

• Continue with my complaint
• Go back to the start (feedback and complaints)