Children's Services Provider Portal
The Children’s Services Provider Portal is a secure online system. It is for providers working with East Sussex County Council (the Council). It links directly to our contracts and payments system (ContrOCC).
You can use the portal to:
- view and confirm scheduled payments
- access remittance advice
- download and agree contract documents
- view your organisation details
- raise and track actions or change requests
Need help?
Please see our guidance and demo videos below.
If you still have questions or need support, contact:
Children we Care For Service
ContrOCC Payments Team
- phone:
- email: providerportalaccounts@eastsussex.gov.uk
How to use the Provider Portal
Logging in
- Go to the Provider Portal and select "Log in with Liquidlogic".
- Enter your provider email address and password, then select "Submit".
- We will email you a verification code. Enter the code and select "Finish".
- To sign out, select "Log out".
If you cannot log in, see Reset your password below.
Scheduled payments
- from the homepage select "Scheduled payments"
- choose the period you want to view
- agencies only: select "Confirm/Reject", add any comments, then select "Confirm"
Note: If something looks wrong, confirm the batch anyway to avoid holding up other payments. Then raise an Action, see below.
Remittance advice
- select "Reports".
- choose either "Remittance Advice Provider Payments by finalisation" or "by period".
- agencies default to the most recent 4‑weekly period. Carers see weekly periods.
- to download, select "View" or "Download Data".
Contract documents
Use the "Contract Documents" page to browse, download, and approve or reject documents such as service agreements or terms and conditions.
Use filters to find documents. Select "View" to see the list.
To accept a document, select "Agree" (this is contractually binding). To reject, select "Reject" and give a reason.
Organisation details
View your organisation’s details via the "Organisation details" link.
To update details, follow the usual process (do not edit directly in the portal).
Actions and change requests
Submit an action via "Actions and Change Requests". Complete the required fields and attach any relevant files. Status is shown and labelled as:
- No actions pending (green)
- Action open (amber)
- Action overdue (red)
Provider and the Council's comments are clearly labelled in the conversation history.
Care package line items (CPLIs).
Use this section for actions related to clients or Care Package Line Items (CPLIs).
Select "Care Package Line Items", then "View".
For historical items, tick "Include Historical".
Reset your password
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Select "Forgotten password" on the login screen.
-
Follow the on-screen steps to receive a code by email, enter the code, then set a new password.
Logging out
Select "Log out" from the homepage or menu.
Demo videos
- Actions and Change Requests:
- Viewing Care Package Line Items
- Scheduled Payments Agencies
- Scheduled Payments: Carers
- Viewing Remittance Advice