Provider Portal: foster carer guidance

Open the provider portal

Learn how the Provider Portal works for foster carers. Watch our videos and read the guide.

- Actions and Change Requests:

Watch on YouTube: "Actions and Change Requests: "

- Viewing Care Package Line Items

Watch on YouTube: "Viewing Care Package Line Items"

- Viewing Remittance Advice and Annual Statements

Watch on YouTube: "Viewing Remittance Advice and Annual Statements"

How to use the Provider Portal

Logging in

  1. Go to the Provider Portal and select "Log in with Liquidlogic".
  2. Enter your provider email address and password, then select "Submit".
  3. We will email you a verification code. Enter the code and select "Finish".
  4. To sign out, select "Log out".

If you cannot log in, see Reset your password below.

Remittance advice

  1. select "Reports".
  2. choose either "Remittance Advice Provider Payments by finalisation" or "by period".
  3. agencies default to the most recent 4‑weekly period. Carers see weekly periods.
  4. to download, select "View" or "Download Data".

Actions and change requests

Submit an action via "Actions and Change Requests". Complete the required fields and attach any relevant files. Status is shown and labelled as:

  • No actions pending (green)
  • Action open (amber)
  • Action overdue (red)

Provider and the Council's comments are clearly labelled in the conversation history.

Care package line items (CPLIs).

Use this section for actions related to clients or Care Package Line Items (CPLIs).

Select "Care Package Line Items", then "View".

For historical items, tick "Include Historical".

Reset your password

  1. Select "Forgotten password" on the login screen.

  2. Follow the on-screen steps to receive a code by email, enter the code, then set a new password.

Logging out

Select "Log out" from the homepage or menu.

Contact us

If you still have questions or need support, contact:

Children we Care for Service 
ContrOCC Payments Team